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CASE STUDY
Customer stories United Trust Bank utilise ADP for their automated mortgage decisioning
The result ADP allows United Trust Bank to analyse and process data from multi- ple sources, including third party, CRA and Open Banking data. It enables brokers to receive lightning-fast auto- mated mortgage decisions (supported by strict contractual SLAs) on qualify- ing cases and frees up the underwrit- ing team to focus on applications with more complex circumstances. This has already led to an impressive uplift in the amount of incoming deals facilitated by their brokers. ADP’s innovative Engine Editor permits United Trust Bank to confidently modify their policies, algorithms and risk appe- tite instantly. The bank is also able to use passive engines to test new deci- sion engines against real world applica- tion data without affecting live lending decisions. The enhanced capabilities of ADP allow the bank to instantly inform introducers about application out- comes, affordability assessments and updates to approval conditions. Due to the success of using ADP so far, United Trust Bank intend to roll out further instances and utilise the solu- tion with other divisions, including Buy To Let and Asset Finance, later this year.
Summary United Trust Bank are using ADP to effectively increase lending volume and improve the experience for customers and brokers alike. The bank’s adoption of innovative technology benefits all customers, from the more straightfor- ward applications to those that require underwriter intervention, making it quicker and easier for both customers and brokers to deal with United Trust Bank and improving their work-flow efficiency.
Neil Williams, Chief Technology Officer of LendingMetrics said: “We’ve really enjoyed working with United Trust Bank and are pleased to see ADP being utilised to deliver sophis- ticated mortgage assessments in milli- seconds. We look forward to seeing the partnership develop in the future.”
The partnership with LendingMetrics has allowed us to provide a scalable offering, increase our volume capability and improve both broker and consumer journeys, thus delivering more successful outcomes. Buster Tolfree Commercial Director of Mortgages at United Trust Bank “ ”
About United Trust Bank is a prominent UK specialist mortgage lender providing a range of innovative first and second charge products through its panel of approved introducers. Known by busi- ness partners and customers alike for its dependable reputation for making quick, consistent and common-sense decisions, the bank prides itself on the work of its expert underwriting team. Why LendingMetrics? As a pioneer, United Trust Bank strives to lead the way in offering its introduc- ers and customers the most stream-
lined technology-led approvals process- es along with a range of competitive and imaginative mortgage products. This approach led the bank to an exten- sive tender process and the decision to partner with LendingMetrics to deliver the multi-award-winning solution Auto
improve United Trust Bank’s work-flow efficiency, by facilitating the execution of sophisticated and individual deci- sions in real-time. Following a thorough requirements gathering phase, ADP was tested via the bank’s UAT process, and the LendingMetrics support team were on hand to assist with this phase where required. Due to the complex requirements, the LendingMetrics team facilitated regular calls to ensure the project remained on track and any ques- tions were answered throughout the implementation process. As a result, the solution is now in production and is helping United Trust Bank achieve their ambitions.
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United Trust Bank shared their vision of how they intend to scale their lending operations in the coming months and years, and LendingMetrics’ ADP would be a key partner in this journey. The platform’s primary goal was to
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