3.3 Security (2.5%) 3. Our Guests (30%)
Rationale
Whilst security audits have always been conducted by HQ Security, regrettably we have seen big disparity in terms of how individual audited hotels have followed up with their non- compliant items. In order to ensure safety of our guests and the integrity of the brand in our fast-expanding portfolio, we must be committed to enhance our security standards. We shall continue to use the new security audit mechanism launched in 2018 and hotels are expected to continue adhering and cooperating with this new directive.
Definitions
1. Security Audit • Contains 183 Audit Questions • Pass / Fail for all audited questions, with grace period for rectification
• Mandates submission of Action and Feasibility Plan (“AFP”) within 21 days post audit • Mandates discussion with GM / EVP / COO within 14 days post submission of AFP • Mandates monthly updates from Hotel Security Director / Manager / GM on progress of action plan post discussion
2. Operationally controllable questions, included in hotel BSC This is a subset of the 183 Audit Questions in Security Audit, containing only 30 questions. These questions are absolutely critical yet can be relatively easily rectified, in the sense that they should not require massive amount of CapEx in theory. Also included are most of the laundry workshop questions to reflect on the unfortunate accidents happened in previous years.
Guiding Principles
Scoring Mechanism
• HQ Security will ensure fairness of security audits by deploying field auditors across regions (e.g., Field auditor based in North China will only audit East / South China hotels) • Concerned hotels will be given 60 days to complete rectification procedures for any failed items on the 30/30, hotels may obtain “pass” again on failed questions provided that there is evidence of completion of rectification procedures • Hotels are obliged to provide documentation or photos to HQ Security as evidence; spot checks may also be conducted to provide additional evidence to the senior management
Number of BSC questions passed initially
Rectification results
Score
30
None required
3
Pass
2
29 or below
Fail
0
All final data to be collected by 31 Oct 2019.
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