ASK A MASTER
Trusted engraving guru and certified Master Engraver Rex Pedersen is available to answer questions related to all areas of engraving. He has 30+ years of engraving experience and 15+ years of teaching. Whether you are having trouble setting up your equipment, or can’t quite solve the mysteries of sharpening, engraving assistance is just a phone call away. AND IT’S FREE. Call Rex! 1-800-835-3519 (8am - 5pm CST) or email rpedersen@grs.com
PEACE OF MIND IS WARRANTED
GRS® manufactured products are warranted for two full years against defects in material and workmanship. Any such defect will be repaired by Glendo in Emporia, Kansas. After servicing, Glendo will pay ground freight charges to the customers address.
Warranty service provided by on-site repair technician at no additional charge.
Shipping damage, abuse, and normal wear and tear are not covered by this warranty.
grs.com/warranty
Please note that OIL CONTAMINATION of any GRS machine voids the warranty.
TECHNICAL SUPPORT
Our products ship with manuals for ease of setup and use of tools. These manuals can also be found online. grs.com/manuals-documents We have several product setup and usage videos available to provide immediate answers to the most common problems. youtube.com/grstools
Need to talk? We have multiple on-staff personnel trained to diagnose more complicated/difficult issues over the phone. 1-800-835-3519 (8am - 5pm CST) or email ggentry@glendo.com
Non-warranty repair & restoration performed at Glendo by trained repair technician Greg Gentry.
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