3/25/19
Relationships Make a Difference
• Ideal World
• Destructive Situation • No or Limited Contact • Anger & Acrimony • No Protocol • Counterpart’s Issues/Concerns Unknown • Negative History of Interaction • Crisis Situation
• Positive Relationship • Receptive Attitude • Protocol in Place • Counterpart’s Issues/Concerns Considered. • Positive History of Interaction • Business as Usual
• Positional
• Interest-Based • Conciliatory
Basic Communication Models
• Adversarial • Parties focus on desired ends • Problems • Arguments • Power Oriented • Ultimate Victor
• Parties focus on resolution of issues • Interests • Options • Compromise • Mutual Satisfaction
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