Financial Management
• Deliver the revenue targets (term time rent, summer vacation income) • Identify other appropriate revenue generating opportunities which enhance the service provided • Manage the budget (profit and loss); approving and authorising expenditure to authorised levels following company procedures • Report as required on financial performance (income and expenditure), operational performance and service delivery performance • Develop the annual budget for approval • Deliver and oversee the Lifecycle programme for the site
Client Liaison
• Undertake and manage liaison and performance monitoring between the University and UPP • Maintain on-going and effective working relationships with the university staff, student residents and student bodies • Liaise with the University’s accommodation office • Plan and develop the summer conference business with the Client team
Service Delivery and Quality Control
• Monitor the quality of service delivery ensuring that service delivery levels meet the Service Level Agreements, high levels of customer satisfaction are delivered and there is continuous improvement of the service • Work with the Business Development team to ensure that the core UPP brand is communicated effectively • Liaise with the university client, student bodies (e.g. student union) and individual students over complaints and matters covering all aspects of the accommodation • Monitor the quality and cost effectiveness of suppliers and services for the site • Manage and oversee the delivery of the site’s student experience programme
Marketing
• Assist the University in marketing the accommodation for term time and summer occupation ensuring occupancy levels are maximised
Other
• Take part in an on-call rota and be part of the management escalation procedure • Other duties as commensurate with the post • Willing and able to travel to other UPP sites and/or Head Office, if required
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