for Agents
Licensed life agents only. Agents are required to act within the scope of their license. Commissions are payable to licensed life insurance agents only. Do not distribute.
P a ym ent
Portal Status
What does this mean?
What actions can you take?
The initial premium payment failed. P ayment information must be updated to issue the policy.
Contact your client and help them update their billing information so the policy can be issued.
Initial P r e m iu m F ailed
The policy's bank draft failed. P ayment information must be updated to re-issue the policy.
Contact your client and help them update their billing information so the policy can be issued.
Initial P r e m iu m R eve r sed
This policy is set to start and be issued at a future date. A ll the requirements are complete and on the future date, the premium will be collected and the policy will be issued. This policy is set to start and be issued at a future date. A ll the requirements are complete and on the future date, the premium will be collected and policy will be issued.
Contact your client near their activation date. R emind them to have su ffi cient funds in their account on the date the policy is set to be issued.
Issue on a F utu r e Date
M ake sure your client has su ffi cient funds in their bank account or credit card on the date the policy is set to be issued.
S u bm itted f o r F utu r e Issuance
F utu r e Dated Issuance F ailed
Contact your client and help them update their billing information so the policy can be issued.
The initial premium payment has failed.
Inactive Applications
Portal Status
What does this mean?
What actions can you take?
This application has been closed (likely due to inactivity or by you/your client's request).
Contact your client and check to see if they are still interested. If so, start a new application for them!
Closed
This policy was canceled due to an invalid or fraudulent application.
Invalid Application
Help the client find new coverage.
The policy was unissued. This is typically due to a payment failure or because you or your client requested a change on their policy.
Contact your client to log back into Ethos. They will either need to update their payment method and/ or complete an e-signature to re-issue the policy.
Policy Unissued
P lease see our Field Underwriting Guide for more about our underwriting guidelines and knockout conditions.
U nfortunately, we are unable to o ff er coverage to your client.
Declined
agents @ getethos.com
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