Removing barriers. Boosting access. Virtual care 1 from MDLIVE ® delivers quality, flexibility, and savings.
MDLIVE for Cigna Healthcare SM offers reliable 24/7 health care by phone or video. Our national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists provides personalized care for hundreds of medical and behavioral health needs.
MDLIVE helps clients provide effective, convenient care from head to toe. Our four flexible benefit level options can be configured at a reduced cost share to help guide employees to affordable, convenient care: • Urgent care On-demand reliable care for injuries and illnesses, available 24/7/365 • Primary care Wellness screenings, routine care, and specialist referrals • Dermatology care Fast, customized care for skin, hair, and nail conditions — no appointment required • Behavioral care Talk therapy and psychiatry from the privacy of home
average savings per visit to virtual urgent care from MDLIVE, compared to other sites of care 2 $141
Virtual care with MDLIVE is accessible, convenient, equitable, and predictable. Accessible ∙ Visits available while traveling anywhere in the U.S. ∙ More than 3,000 providers and 7,500 licenses
Equitable ∙ Providers available according to demographics and affirming specialties, such as LGBTQIA+ ∙ Care available for deaf and hard of hearing (DHH) ∙ Opportunity to offer a reduced cost share for all four MDLIVE services Predictable ∙ No surprise costs ∙ Out of pocket cost shown on both myCigna ® and MDLIVE before scheduling visit ∙ Dynamic wait times and availability shown on MDLIVE
∙ Appointments in both English and Spanish ∙ Connection by video, phone, or computer, with seamless access through myCigna ® using single sign-on Convenient ∙ Shorter wait times for appointments ∙ E-Treatment option available 3 ∙ No travel time or childcare necessary ∙ 24/7/365 availability for on-demand urgent care
Disclosures listed on next page.
Whether care is immediate or ongoing, MDLIVE’s primary care services treat the whole person. Why is continuity with primary care providers (PCPs) for preventive wellness screenings and routine care for chronic conditions so important? It can help build lasting relationships, enhance clinical compliance, boost engagement, and cultivate a culture of health at the workplace.
Build clinical connections with a virtual PCP. Employees can build trusting relationships with providers and better manage chronic conditions over time with virtual wellness screenings and primary care services.
Participate in personalized care plans. Maximize engagement in between visits for employees with chronic conditions, such as prediabetes, hypertension, and weight management needs.
Maintain connections with existing providers. Employees can enter contact information for their PCP or local provider if they would like consultation notes to be shared.
Receive integrated referrals to high-performing providers.
Employees can receive a list of local, quality specialists who participate in their benefit plan.
To learn more about your virtual care benefits and cost share options, reach out to your Cigna Healthcare account manager today.
Scan the QR code for a helpful video showing what to expect from MDLIVE primary care services.
1. Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and all services may not be available in all areas; subject to state regulations. 2. Cigna Healthcare analysis comparing 2023 medical costs of MDLIVE urgent care vs. other sites of care for Cigna Healthcare commercial medical customers. Client results may vary. 3. E-Treatment care is not available in KS, MS, NM, WV, and DC. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative.
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (CHLIC), Evernorth Care Solutions, Inc., and Evernorth Behavioral Health, Inc. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/ HC-CER1V1 et al. (CHLIC). 965459 07/24 © 2024 Cigna Healthcare. Some content provided under license.
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