Take a look at our February newsletter!
FEBRUARY 2024
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AND EMBRACE THE JOY OF GIVING CELEBRATE KINDNESS
“After all, while it’s great to receive a gift from others, it feels even better to give.”
Express Gratitude Take a moment to express gratitude. Write a thank-you note to a colleague, friend, or family member, acknowledging the positive impact they’ve had on your life. Surprise Acts of Generosity Embrace the joy of surprise acts of generosity. Consider paying for the person behind you in line at the coffee shop or leaving a kind note for a coworker on their desk. Active Listening Practice active listening. Be fully present when someone is speaking to you, offering your undivided attention and empathy. Sometimes, lending an ear can be the greatest act of kindness. Volunteer Your Time Dedicate a few hours to volunteer work. Whether it’s at a local food bank, animal shelter, or community center, contributing your time to a cause you care about can have a lasting impact. Send Positive Vibes Send positive vibes through simple messages. Take a moment to send an uplifting text, email, or handwritten note to someone you appreciate, letting them know they are valued. Compliment and Encourage Make it a habit to offer sincere compliments and words of encouragement. Recognizing someone’s efforts or highlighting their strengths can brighten their day and boost their confidence. By fostering a culture of compassion, we contribute to a world where positivity, empathy, and connection thrive. Remember, kindness is a language that everyone understands, and the impact of a kind gesture can resonate far beyond the moment it occurs.
It’s often said that you will never regret being kind — how true this is! It costs nothing to sprinkle a little joy and warmth into the lives of others.
In a world often bustling with the complexities of life, Feb. 17 stands out as a special day — Random Acts of Kindness Day. It’s a gentle reminder that a simple act of kindness has the power to create positivity and hope that extends far beyond the initial gesture.
When we extend a helping hand, share a genuine smile, or offer a word of encouragement, we contribute to a positive atmosphere that benefits both the giver and the receiver. After all, while it’s great to receive a gift from others, it feels even better to give. Numerous studies have shown that acts of kindness trigger a release of endorphins, promoting a sense of happiness and well-being for both parties involved. Random Acts of Kindness Day, unlike many holidays, is not about grand gestures or elaborate plans; it’s about the simplicity of being kind just because. Whether it’s holding the door open for a stranger, paying for someone’s coffee, or offering a heartfelt compliment, the smallest acts can have a profound impact. The beauty of this kindness lies in its ripple effect. When we choose to be kind, we set in motion a chain reaction that extends far beyond the initial act. The person on the receiving end of our kindness is more likely to be inspired to pay it forward, creating a positive domino effect. The ripple of kindness can touch lives, fostering a sense of community, compassion, and interconnectedness. How Can We Incorporate Random Acts of Kindness? Smile and Greet Start your day with a genuine smile and a warm greeting. Simple gestures like holding the elevator for a neighbor or acknowledging the bus driver can set a positive tone for the day.
–Kit West & Ed Meyer
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Beyond the Finish Line COMPASSION AT THE NEENAH INVITATIONAL
In the competitive world of high school athletics, where every second counts and victories are often measured in milliseconds, an incident at the Neenah Cross Country Invitational in Wisconsin reminds us of a fundamental but often forgotten aspect of sports: good sportsmanship. On this race day, amid the blur of sprinting figures and cheering crowds, a moment of true sportsmanship unfolded. Two runners from Stevens Point Area Senior High, Cooper Erickson and Ethan Olds, encountered a fellow competitor, Seppi Camilli, in distress. Camilli had collapsed, his strength waning just shy of the finish line. Erickson and Olds chose empathy over rivalry in a split-second decision that would resonate far beyond the race track. They paused their own race to help Camilli cross the finish line. This act, simple in its execution but profound in its implication, speaks volumes about the values ingrained in these young athletes. It’s a vivid reminder that the essence of sports isn’t solely found in the glory of winning but also in the moments of shared humanity. In extending their hands to a competitor in need, Erickson and Olds demonstrated that real victory lies in lifting each other up, even amidst fierce competition.
not only physical strength and skill in our young athletes but also the values of kindness, teamwork, and respect for others. As Erickson and Olds demonstrated, sometimes the most enduring triumphs on the sports field are those of the heart. The coaches and spectators at the Neenah Invitational witnessed more than a race that day; they witnessed a powerful lesson in character and humanity. In a world where headlines often speak of division and conflict, stories like this inspire us to look beyond the finish line and see the broader horizon of human kindness and fellowship. The spirit of sportsmanship, as shown by these young athletes, is a testament to the true essence of competitive sports — a celebration of shared humanity alongside physical prowess.
This incident is a beacon for young athletes and a reminder for coaches, parents, and spectators alike. It underscores the importance of nurturing
TEACHING TEENS WEALTH MASTERY In today’s challenging financial world, equipping high school students with personal finance tools is essential. Arming young Addressing the Wealth Gap and Adapting to Change
Sharpening Decision-Making Abilities In personal finance, high schools can play a pivotal role. Students can be encouraged to read the financial news to understand market trends and make more informed financial decisions. Teaching them how to set realistic financial goals for significant life events, such as attending college or purchasing a vehicle, teaches planning and discipline, key aspects of successful financial management. Fostering a Culture of Financial Accountability Educating students about saving money and sound investment strategies promotes fiscal responsibility. They learn about the long-term benefits of compound interest and regular investing. Teens can build on their financial knowledge as they see the benefits of sound financial decisions.
Financial literacy is a powerful tool in bridging the wealth gap. Providing all students, no matter their background, with financial knowledge is a step toward leveling the economic playing field. As the global economy evolves, young people with personal finance skills are better prepared to adapt to changing job markets, investment trends, and saving strategies. Parents and guardians can make a considerable impact in lobbying local school districts to value and include personal finance education in high school and teaching it in their homes. Young people will be able to face life’s financial challenges confidently. As we nurture our youth for their future roles, their financial literacy is vital to fostering a society of economically stable and responsible individuals.
adults with the skills necessary to navigate the monetary challenges they’ll face is much like any traditional academic discipline. Here are a few of the tools they’ll need in their repertoire. Building a Robust Financial Foundation Helping students learn fundamental financial skills like budgeting, saving, and investing instills a deep respect for the value of money. Parents and school classes can help them understand credit, loans, and debt management to steer them away from potential financial pitfalls when they later make decisions about loans and credit cards. Practical lessons on tax filing and understanding employee benefits are invaluable, preparing them for adulthood and independence.
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Strategies for Effective Conflict Resolution
MARRY ME CHICKEN Inspired by HealthyLittlePeach.com
In any professional relationship, conflicts and concerns can be challenging. As a broker, addressing client concerns promptly and effectively is crucial for maintaining positive client relationships. Here are seven strategies for conflict resolution that can help you navigate and resolve client concerns with professionalism and efficacy. Acknowledge and Validate When a client expresses a concern, the first step is to acknowledge and validate their feelings. Let them know their concerns are heard and their perspective is important to you. A simple acknowledgment can go a long way in making clients feel understood. Ask Open-Ended Questions Encourage clients to share more details about their concerns by asking open-ended questions. Instead of asking yes or no questions, inquire about their experience, expectations, or specific areas of dissatisfaction. This approach encourages clients to express themselves more fully. Stop Talking and Listen
This dish will have your guests going down on one knee to marry you … or this delicious chicken. Remember, the quickest way to someone’s heart is through their stomach!
INGREDIENTS
• 3 boneless chicken breasts • 1 tsp salt and pepper • 1 tbsp olive oil • 3 cloves garlic, minced
• 1 cup chicken broth • 1/2 cup heavy cream • 3/4 cup sun-dried tomatoes • 1 tsp dried oregano • 1/2 tsp red pepper flakes
DIRECTIONS
1. Season chicken with salt and pepper. In a skillet over high heat, add olive oil and allow it to heat up. Then add chicken. 2. Let cook for 6 minutes or until golden brown. Repeat on the other side. Remove cooked chicken to a plate and set aside. 3. Reduce heat to medium and add minced garlic, broth, and heavy cream to the skillet. Stir sauce for 1 minute. 4. Add sun-dried tomatoes, oregano, and red pepper flakes to the mixture. 5. Bring sauce to a simmer, then reduce heat to medium-low. Add chicken back to the skillet, coating each side. Cook until chicken reaches 165 F. Upcoming Events 7th Funders Forum + Brokers Expo March 15, 2024 • Hollywood, FL TheFundersForumBrokerExpo.com 28th NEFA (National Equipment Finance Association) Finance Summit March 25, 2024 • Huntington Beach, CA NEFAssociation.org/event/2024-finance-summit
One of the most effective conflict resolution strategies is to stop talking and actively listen. Allow the client to express their concerns without interruption. Pay close attention to their words, tone, and emotions. Demonstrating genuine listening shows respect and often helps in defusing tension. Express Empathy Empathy plays a crucial role in conflict resolution. Put yourself in the client’s shoes to understand their perspective better. Express empathy by acknowledging the impact their concerns may have on them and assure them their feelings are valid. Apologize When Necessary If the client’s concerns are valid and a mistake has been made, offer a sincere apology. Taking responsibility for any oversights or errors demonstrates accountability and a commitment to rectifying the situation. A genuine apology can often rebuild trust. Propose Solutions Once you have a clear understanding of the client’s concerns, work
collaboratively to propose viable solutions. Be transparent about what steps can be taken to address the issues raised. Clients appreciate proactive efforts to resolve problems. Follow Up After implementing solutions, follow up with the client to ensure their concerns have been adequately addressed. Seek feedback on the resolution process and inquire if any additional steps can be taken to enhance their satisfaction. Effective conflict resolution is rooted in open communication, active listening, and a genuine commitment to addressing client concerns. By implementing these strategies, you not only demonstrate your dedication to client satisfaction but also contribute to building stronger, more enduring professional relationships.
19th AACFB (American Association of Commercial Finance Brokers) Annual Conference April 15, 2024 • Glendale, AZ AnnualConference.AACFB.org 19th NAFA (National Aircraft Finance Association) Annual Conference April 16, 2024 • Tuscon, AZ NAFA.aero/events/nafa-52nd-annual-conference
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C.H. Brown Co., LLC A PLATTE VALLEY COMPANY 20 W. Frontage Rd. • Wheatland, WY 82201 307-322-2545 • chbef.com
Inside
1 Spreading Joy Through Simple Gestures 2 When Compassion Trumps Competition 2 Helping Young People Learn Fiscal Responsibility 3 Marry Me Chicken 3 How to Effectively Resolve Client Conflicts and Concerns 4 Identifying and Connecting With Various Client Types
Here at CHB, we work with a variety of different client personalities. Understanding how to adapt to different perspectives and personalities is crucial for building positive and effective client relationships. Here are some strategies to help you navigate the challenges these differences can pose. Assess and identify personality types. The first step in adapting to different client personalities is to assess and identify their MASTERING CLIENT RELATIONS THE ART OF ADAPTING TO DIFFERENT PERSONALITIES
Respect differences in others. Respecting and appreciating individual differences is essential. Avoid making
predominant traits. Understand whether a client is more extroverted, introverted, analytical, or emotional. Recognizing these differences will guide your approach. Practice active listening. Active listening is a fundamental skill when dealing with diverse personalities. Pay close attention to verbal cues, tone, and body language. This allows you to understand the client’s communication style and respond appropriately. Tailor your communication style. Once you have identified a client’s personality type, tailor your communication style accordingly. If a client is detail-oriented and analytical, provide in-depth information. For more outgoing and social clients, engage in casual conversations to build rapport. Be adaptable and flexible. Flexibility is key when working with diverse personalities. Be willing to adapt your communication style, workflow, or approach based on the needs and preferences of each client. Flexibility fosters a collaborative and client-centered environment.
assumptions or judgments based on personality types. Embrace diversity and recognize that different perspectives contribute to a richer and more dynamic professional relationship. Adjust your pace. Some clients prefer a swift and efficient communication style, while others may appreciate a more deliberate and thoughtful approach. Adjust your pace to match the client’s preferences, ensuring they feel comfortable and valued. Empathize and connect. Empathy is a powerful tool when adapting to different personalities. Put yourself in the client’s shoes, understand their perspective, and express genuine empathy. Building a connection based on understanding strengthens the client relationship. Be patient and tolerant. Tolerate differences and understand that not every client will have the same communication style or approach. Patience fosters a positive working environment.
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