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Asaleo Care Consumer Products | APJ SAP Commerce Cloud | SAP CPQ
Consumer Products
Asaleo Care manufactures and distributes personal-care and tissue products in Australia and New Zealand across two segments: retail and B2B.
-30% Decrease In manual orders emailed to customer service +0.5% Increase In overall revenue 360˚ View
Headquarters Australia
Products personal-care and tissue products
Revenue
Web Site
Featured Partner FAIR CONSULTING GROUP
AUD$420 M
Asaleo Care
Business Challenges • Transform its digital landscape and deliver a superior customer experience to its customers and distributors • Lacking price support, rebates, product-delivery information, and communication consistency • No focus on the customer experience including inconsistent order confirmations, manual invoicing, visibility and accessibility Customer Benefits • Introduced a customer-first distributor portal as part of a wider digital transformation initiative which provides a fully integrated ‘inquiry-to-cash’ (inquiry, quote, order & contracts, customer specific pricing, accounts & payment) and ‘cash-to-service’ (claims, credits, rebates & asset management) portal. Customers have already responded well to demonstrations so far with over 200 registered for the new platform • The portal includes a flexible, scalable and integrated SAP CX solution using SAP Commerce Cloud, SAP CPQ (Configure Price Quote) and SAP BTP (Business Technology Platform) with integration to existing SAP ECC and CRM “FAIR Consulting Group is a good partner to work with on customer enabled technologies, given the quality and experience of their people. They have been completely transparent in design, implementation costs and time.”
Enhanced customer service, an intuitive user experience to support customer loyalty and engagement
Dan Kotiah General Manager IT ASALEO CARE
Read the Success Story
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