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AVL List Industrial Manufacturing | MEE SAP Commerce Cloud
Industrial Manufacturing
AVL List GmbH is the world’s largest independent company for the development, simulation and testing in the area of mobility; development, simulation,and testing of drive systems in the automotive industry.
15,000 Users Registered + 10x Performance the shop compared to the old system Same Day Delivery Spare parts in stock are shipped the very same day for orders received by 3 p.m.
Headquarters Austria
Products Development, simulation, and testing of drive systems for automotive
Revenue
Web Site
€1.7 B
AVL
Business Challenges • Make it easier for customers to identify the spare parts they need • Optimize the performance of the online shop • Improve productive efficiency of test beds for customer Customer Benefits • Logistical processes were greatly automated and accelerated: if a customer orders by 3 p.m., spare parts on stock are shipped the very same day • Customer-specific price agreements are automatically displayed in the online shop through the ERP system • Customer tailored privileges and roles (unique to each customer company) allow only authorized employees to complete orders. For instance, technical supervisors may place product in the shopping cart, but only the buyer can approve the purchase • Other services, such as training, are also offered in the online shop • The shop acts as an information portal for customers and AVL employees: providing product specifications, life cycle data or stock levels of each individual product
“Our online store is more than just a sales portal for our customers; it is a critical information source for all our employees across the globe.”
Thomas Huettner Global Portfolio Manager Part Management Solutions AVL Global Customer Services
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