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CSR Limited Building Materials | APJ SAP Commerce | SAP Integration Suite
Building Materials
CSR Limited is an Australian public company that generates revenue from the manufacture and supply of building products and aluminum.
Reduced Costs Of CSRs operations Centralized and Consistent
Headquarters Australia
Products Building and construction materials
Web Site csr.com.au
Featured Partner FAIR Consulting Group
Business Challenges • Redesign the IT landscape and streamline business processes was being hindered by a lack of integration between multiple platform. This disparity across systems and channels was leading to inconsistent product data, which impacted poorly on customer experience. The inability to efficiently organize and manage data reduced transparency throughout the customer journey, creating miscommunication with excessive manual handling and processing. • Enable a smoother flow of data across the enterprise and efficient development of new solutions to Lacking Product Information Management (PIM) and Data Asset Management (DAM) systems, CSR was unable to provide customers with the right insights, visibility, and convenience that they demanded in this digital age of instant access and constant communication. Customer Benefits • B2B portal provides anytime, anywhere access to purchase order history, order tracking, order documents, and invoices for your dealer and OEM network.
Enrichment of product data, attributes and digital assets leading to reliable and accessible data Decrease in Manual Updates & Errors Up-to-date product information helping to save time and to create a positive experience for customers
“FAIR bring great experience in designing and delivering customer-facing initiatives whilst they demonstrated delivery experience, they also have enough insight and capability to stretch our thinking.” Cameron Webb EGM Transformation Technology and Digital CSR Limited
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