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Gallagher Metals / Fabricated Metals | APJ SAP Commerce Cloud | SAP Sales Cloud SAP Service Cloud
Metals
Gallagher Group is a global leader in providing animal management, security, fuel systems, and manufacturing solutions.
+1 Million Orders Already processed through the SAP Commerce Cloud platform -5 Min Per Order
Headquarters New Zealand
Products Animal management, security, fuel systems
NZL$200 M Revenue
Web Site
Featured Partner ENTERPRISE WIDE
gallagher.com
Business Challenges • Create a seamless system that linked customer-facing functions with backend systems to create an intelligent and transparent ecosystem across the business, thereby delivering maximum value and visibility to staff and customers • With growing markets transacting heavily online, Gallagher Group needed to create a convenient portal for customer access that could integrate with important backend processes, to provide a more seamless and accessible customer experience while remaining conscious of the costs and budgeting for implementation. Customer Benefits • Significant improvement in backend efficiency, greatly minimizing the efforts and touchpoints required by users • As the organization scales up its sales numbers and commercial reach, the simplified - and often automated - processes are making future growth and innovations possible. “[SAP Commerce Cloud] works seamlessly with our existing SAP environments and has delivered immediate benefit after initial go live. As Gallagher continues to expand globally, we now have a best of breed system that we can drive and ‘grow into’ over the next few years, that will deliver further value in use as we scale and mature digitally…”
New SAP Commerce Cloud solution saves an average five minutes of time per order Seamless Services For more than 15,000 monthly Security B2B customers across seven countries processing large transactions of more than $100,000
Neville Richardson CIO, Gallagher Group
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