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MEWA Textile Service MEE – Germany SAP Commerce Cloud SAP Sales Cloud | SAP Service Cloud SAP Integration Suite | SAP ERP SAP AI Toolkit – Business AI
Professional Services
Mewa Textile Services, founded in 1908, is a leading provider of textile rental solutions for businesses across various industries. Serving companies in manufacturing, healthcare, and hospitality, we operate as an intelligent enterprise by optimizing logistics an digitalizing processes.
90% Digitized Inquiries With customers submitting requests through self-service in the portal instead of using phone or email 2 Weeks Saved Per employee annually, for 900 employees 40k Customers Now enjoy streamlined and immediate responses to customer service inquiries
Headquarters Germany
Products Textile services
Web Site mewa.de
Business Challenges • High service ticket volume: With 200,000+ tickets per year, manual processing was costly and inefficient. • Customer expectations: Customers demanded quicker and more seamless service interactions. • Cost management: Maintaining small-scale service contracts was becoming increasingly unsustainable without automation. Customer Benefits • Ninety percent of inquiries, previously handled over phone or email, are now processed digitally through self-service, automating 60% of service requests, reducing manual workload and costs. AI-driven automation allows employees to achieve more with less effort. • A 360 ° customer view in SAP Sales Cloud and SAP Service Cloud enables seamless tracking, while customers can monitor their data, invoices, contracts, and products in real time and provide feedback on requests. • Service teams no longer drown in routine tasks but focus on helping people. Time savings per service request is approximately 15minutes1. Based on 260,000 estimated requests in 2025, total savings is 65,000 hours across 900 employees. “With SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP ERP, we have revolutionized our service processes by automating more than 60% of customer requests.”
Read the Success Story
Thomas Langner Head of Digital Marketing MEWA
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