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Moen
Consumer Products
Moen is an American product line of faucets and other fixtures started by inventor Alfred M. Moen that is now part of the Fortune Brands Innovations company.
Consumer Products / Building Materials / Sanitary ware | NA SAP Commerce Cloud SAP Sales Cloud | SAP Service Cloud
Higher Sales Close rates >8000 Products
Headquarters United States
Products Facets for kitchen, showers washbasins, and bathtubs
Web Site moen.com
Business Challenges • Improve the efficiency of sales and service processes • Enable faster, more-effective inquiry handling by eliminating the need for call-center staff to use paper-based resources and workflows • Increase visibility across sales, service and marketing operations Customer Benefits • Agility to quickly launch web pages to support ongoing marketing campaigns • Ability to better monitor sales and marketing operations, supporting strategic decision-making • Increased customer lifetime value as a result of a positive sales and service experience and ongoing loyalty campaigns “With SAP Customer Experience, we were able to deliver a rapid return on our investment while establishing a powerful technical foundation for ongoing value creation.”
For which information is available to service agents and customers using a digital knowledge base Higher 1st Call Resolutions More responsive customer service and reduced waiting times
Tim Baker CIO Moen Incorporated
Read the Success Story
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