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Roche Life Sciences | EMEA SAP Commerce Cloud | SAP BTP SAP Subscription Billing SAP Entitlement Management SAP Data Mediation by DigitalRoute
Life Sciences
F. Hoffmann-La Roche AG, commonly known as Roche, is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Roche is the fifth-largest pharmaceutical company in the world by revenue and the leading provider of cancer treatments globally
+53 Products Digital products (live & in pipeline) in fully supported without manual intervention 4.5 Months To first go-live in 3 countries, and 16 countries live after 1 year Fast Adoption Productmanagement teams actively engage to leverage these new capabilities
Headquarters Belgium
Products Diagnostics and pharmaceuticals
Web Site Roche.com
Featured Partner Accenture.com
Business Challenges • Several sales contracts, pricing conditions, and scheduling agreements had to be set up and maintained in SAP ECC for each digital product. All follow-on processes had to be triggered manually -from contract generation to billing to tenant creation. Initially, this even entailed the physical shipment of printed license certificates from the warehouse. • Manual workarounds were also required every time a subscription changed. Product managers responsible for the digital portfolio had to consider process-related restrictions before deciding what business model to adopt, lengthening the go-to-market phase and limiting business opportunities. Customer Benefits • No manual intervention is needed once a contract is digitally signed with billing and follow-up processes triggered automatically. Customers can upgrade or downgrade their subscriptions through a self-service portal. Plus, add-ons to a given product can be purchased and automatically billed. • Product managers can now quickly develop a product idea and test it by choosing among a broad range of business models that require little set-up time for fast time-to-market (using SAP Commerce Cloud). “The Software Monetization Platform powered by SAP is a key component for our digital products and a key extension to our back-office systems. It integrates data and streamlines processes to support new digital business models. Winning with our digital products means delivering the best possible total experience for our customers. The Software Monetization Platform delivers one key part of that total experience, the commercial terms and transactions appropriate for modern digital products.”
Andreas Wenger Global Head of Foundational Domains Roche Informatics
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