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Mosel Türen Mill Products | MEE SAP Commerce Cloud | SAP Sales Cloud SAP ERP
Mill Products
With more than 60 years of history, Mosel Türen produces highly customizable room doors and frames. Sales are conducted through a dealer network.
~50% Less Time Required for order entry into the system Easier Ordering Online configurator and calculator, including automatic pricing, makes the selection and ordering process simplified 12 Months From start of project to go-live
Headquarters Germany
Products Forest Products, Furniture and Textiles
Web Site
Featured Partner POET Consultants
Mosel Türen
Business Challenges • Time-consuming manual entry of all orders. Frequent customer queries and multiple communication channels such as telephone, fax, or e-mail • Double data entry, as the calculation program was not integrated with the ERP system • Differentiated customer structure for dealers, tradesmen, and even end consumers wanting to obtain information in advance Customer Benefits • Online configurator and calculator, including automatic pricing, make the selection and ordering process as well as the sales conversation with customers easier for retailers • SAP Commerce Cloud offers a seamless customer journey including easy dealer search for end customers • Orders are automatically transferred to the ERP system making order entry faster and more convenient • In combination with SAP Sales Cloud, sales and customer service will have a homogeneous solution for all customer needs in the future “Our initial goal was to automate inefficient and error-prone processes. But SAP Commerce Cloud offers much more: an all- around successful customer journey for customers and retailers. This also is having an impact on our sales."
Jörg Follmann Sales Manager Mosel Türen Sales Company Ltd.
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