Go Back
PwC Professional Services | NA SAP Commerce Cloud | SAP Service Cloud SAP ERP
Professional Services
Founded in 1998 and headquartered in London, United Kingdom, PwC is a network of professional services firms that provide audit, accounting, financial, tax due diligence, valuation, human resources, and forensic services to its clients.
-50% Less Time Reduction in warranty claims processing time Real-Time Warranty availability across applications New Revenue Channel For technical publications business
Headquarters United States
Products Professional services and auditing firm
Web Site pwc.com
Business Challenges • Revenue leakage due to the lack of an established mechanism or system for customers to order subscription-based technical publications • Legacy systems provided a poor customer and employee experience due to multiple touch-points, several manual activities, slow application performance, and unacceptable warranty / claims / returns / recalls creation and processing times Customer Benefits • Improved customer and employee experience with a single integrated Commerce and Service cloud solution to place orders for technical publications and spare parts, warranty, contract, claims, returns, and recalls processes • Significant reduction in Warranty Claims and Returns processing time (50%) • Streamlined order-to-cash process to address multiple commerce and revenue models • Scalable and flexible modern architecture to support evolving business models and revenue growth powered by SAP Customer Experience solutions and integration of internal systems and third party service providers through custom interfaces to reduce IT risk and total cost of ownership “PwC is proud to help our clients solve their most important problems, drive operational excellence and achieve their digital ambitions with the power of SAP solutions."
Michael Rasch Global SAP Alliance Leader PwC
Read the Innovation Story
© 2024 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook flipbook maker