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Rheem Australia Consumer Products | APJ
Consumer Products
Manufacturing water heaters since 1939, products from Rheem Australia Pty Ltd. are used in millions of homes. The company sells its products through merchants who then sell to installation plumbers and dealers, who in turn sell to end product owners.
SAP Commerce Cloud SAP Marketing Cloud SAP Sales Cloud | SAP Service Cloud SAP Field Service Management
11% Uplift In revenue in one month through productivity and efficiency improvements in field service management 41% Reduction In cost to serve Real-time Delivery of reports that previously took seven days to prepare
Headquarters Australia
Products Residential and commercial water heaters
Revenue
Web Site
Featured Partner DXC Technology
AUS$375 M
rheem.com.au
Business Challenges • Offer optimal experiences at all customer touch points • Provide all stakeholders with accurate and up-to-date customer information
• Improve process efficiency across the sales and service cycles • Digitalize agreements, customer visits, renewals, and pricing Customer Benefits • Better-informed responses to customer inquiries from the customer service team, with a single, real-time view of customer information • Ability for sales team members to access and update information on any customer interaction from any location, using mobile devices • More-accurate tracking of field-service activities thanks to the digitalization and automation of field service management processes • Time and cost savings, due to the elimination of manual reporting and administration workflows “With the SAP CX suite, in a short time Rheem Australia has been able to use integrated technology to achieve increased customer experience levels and have identified plenty of future opportunities for further improvement in our customer experience journey.”
Read the Innovation Story
Stephen Foley CIO Rheem Australia
Read the Success Story
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