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Southwire Company Mill Products | NA SAP Commerce Cloud | SAP BTP SAP ERP Central Component
Metals
As a family-owned business, Southwire has over 9,000 employees and is a leading manufacturer of the wire and cable used in the transmission and distribution of electricity around the globe.
350,000 Searches For inventory in the first year, saving significant customer service time and costs $1.5 Million Saved
Headquarters United States
Products manufacturer of the wire and cable
Web Site
southwire.com
Business Challenges • Accelerate a digital-first transformation by creating a world-class online customer experience • Provide customers with access to an extensive array of marketing and sales assets • Reduce the amount of time customer service teams spend managing e-mail and phone inquiries Customer Benefits • Highly valued self-service portal built using SAP Commerce Cloud – with anytime, anywhere customer access that reduces bottlenecks in delivering product and order status information • Capabilities to search tens of thousands of SKUs for different products and bundled configurations with the variant configuration and pricing option • Traffic analytics that identify frequently used features and drive more tailored customer messaging
In the first year by reducing calls and e-mail responses by 20,000 hours
“We listened to our customers, and with the help of SAP Commerce Cloud, we built a dynamic online experience by creating our self- service Customer Hub. The flexibility of SAP Commerce Cloud allows us to include anything and everything we want to add—now and in the future.”
Kelsey Doss Business Transformation Systems Manager Southwire Company LLC
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