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South Shore Building Materials / Furniture | NA SAP Commerce Cloud | SAP Service Cloud SAP Customer Data Cloud SAP Emarsys Customer Engagement SAP Customer Experience Services
Mill Products
South Shore Industries sells and deliver ready- to-assemble furniture that combines quality and functionality with the latest styles. The firm operates throughout Canada, the US, and Mexico and partners with Amazon, Wayfair, and Walmart.
30% Increase In web site traffic
Headquarters Canada
Products Wooden Furniture
Web Site
southshorefurniture.com
One Application Integrated lead-to-cash solution connecting to its SAP ERP application 16 Weeks To go live following a fully remote deployment
Business Challenges • Grow brand awareness and keep pace with the demand for direct-to-consumer e-commerce • Partner with a network of online and traditional retailers, including Amazon, Wayfair, and Walmart • Transform and enhance commerce and the customer experience, including the lead-to-cash process Business Outcomes • Provided new e-commerce experiences for customers in Canada, the United States, and Mexico • Enabled personalized and omnichannel customer experiences and gained key insight into abandoned carts and completed transactions • Expanded offerings to customers to include products from partners that don’t have their own robust e- commerce experiences
“With our new e-commerce capabilities built on SAP Customer Experience solutions, we’re building stronger relationships and delivering more value to consumers, and we can now promote new product offerings on the website before rolling them out to other channels.”
Watch the Video
Claude Bernier Vice President, IT South Shore Industries Limited
Read the Success Story
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