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Arauco
Building Materials
Arauco operates worldwide and Arauco North America Inc. is the Western Hemisphere’s leader in forest products, including composite panels, plywood, moldings, lumber, and wood pulp.
Building Materials / Forest | NA SAP Commerce Cloud | SAP S/4HANA
86% Satisfaction Customer rating in response to the new North American website and portal 208% Customers Growth In registered users actively using the portal in North America after the first 16 months 61% Customers Ranking the new SAP Commerce Cloud portals superior to other B2B portals
Headquarters United States
Products Composite panels, premium plywood, millwork, lumber, wood pulp
US$1.8 B Revenue
Web Site
Featured Partner T.CON
Arauco
Business Challenges • Provide access to order and delivery updates, without customers needing to contact customer support • Take advantage of a central foundation that supports economies of scale while enabling local teams to implement their own strategies, which can vary in different countries of operation. Customer Benefits • Created a strategic advantage with a new customer portal and website experience in North America • Provided customers with 24x7 access to order and delivery information and successfully empowered them to check their account statements and download order documents and invoices on demand • Enabled customers to set up order alerts and view detailed dashboards and reports including purchase history and open orders.
“We had to act fast on customer feedback about our Web site. Customers around the world told us they needed greater visibility into order and delivery information. SAP Commerce Cloud provided us with the tools to create a portal that has exceeded our customers’ expectations again and again.”
Watch the Video
Diego Tuleski Director of IT Arauco North America Inc.
Read the Success Story
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