Cynthia D. Penny-Ardinger Jeffrey S. Rosen Samuel D. Snead, MCP, MA John F. von Paris
MEMORANDUM
TO:
MDTA Board
FROM:
Director of Procurement, Jeffrey Davis, NIGP-CPP, CMPO
SUBJECT:
MDTA Electronic Toll Collection (ETC-3G) Customer Service Center Services, Contract N0. MA-2868-0000 – Contract Modification No. 5
DATE:
December 18, 2025
PURPOSE OF MEMORANDUM To seek approval from the MDTA Board to execute Modification No. 5 for Contract No. MA- 2868-0000 with TransCore LP. Final approval of this Modification is contingent upon the Board of Public Works (BPW) approval at the next available meeting. BACKGROUND Contract MA 2868-000 was competitively solicited and awarded to Transcore Limited Partnership (aka Transcore, LP) on February 21, 2018, in the amount of $200,428,772.81 to furnish and provide Customer Service Center Services and Systems for the operation of the Electronic Toll Collection System. To date, there have been four contract modifications. Modification No. 1 was approved by the BPW on July 22, 2022, for $63,106,810.98. Modification No. 2 was approved by the BPW on July 7, 2023, for $44,317,717.58. Modification No. 3 was approved by the BPW on August 28, 2024, for $49,159,268.19. Lastly, Modification No. 4 was approved by the BPW on October 1, 2025. Modification No. 4 was a no-cost modification related to business requirements and a non-compensable time extension for certain phases of the contract. The current contract value is $357,012,569.56. The proposed Modification No. 5 includes an adjustment to the calculation of a Key Performance Indicator (KPI) and increases funding for new business requirements and Operations and Maintenance (O&M).
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