Cynthia D. Penny-Ardinger Jeffrey S. Rosen Samuel D. Snead, MCP, MA John F. von Paris
MEMORANDUM
TO:
MDTA Board
FROM:
Director of Procurement, Jeffrey Davis, NIGP-CPP, CMPO
SUBJECT:
Contract No. MA-2868-0000 – MDTA Electronic Toll Collection (ETC-3G) Customer Service Center Services – Contract Modification No. 4 (MOD 4)
DATE:
June 26, 2025
PURPOSE OF MEMORANDUM The purpose of this memorandum is to seek the MDTA’s Boards approval to execute Contract Modification No. 4 (MOD 4) of Contract No. MA-2868-0000 – MDTA Electronic Toll Collection (ETC-3G) Customer Service Center Services. KEY TAKEAWAYS • The modification updates the system requirements specified in the Request for Proposals (RFP) to align with MDTA’s current business rules, operational needs, and customer payment options. • The changes allow for better contract management and accountability. • The modification does not include any financial increases. BACKGROUND On February 21, 2018, Contract MA-2868-0000 was approved by the Board of Public Works in the amount of $200,428,772.81 to TransCore, LP for the implementation of Third Generation Electronic Toll Collection by providing Customer Service Center services including: call centers, web site, mobile application, account management, video tolling system, toll enforcement, mail and print service, email and text communications, communications services, transponder management, inter-agency reciprocity, financial and audit system, and disaster recovery. Contract MA-2868-0000 contains multiple phases that include: (1) System Design, Development, Testing, and Implementation (Phases I-III); (2) O&M – (Phases IV &V); and (3) Phase Out (Phase VI). To date, the MDTA has made three modifications to the existing contract (see Attachment 1 for additional information). The MDTA officially accepted the system and closed out Phases I-III in April 2025.
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