Metrics Monthly Q1 | 22


Was it something they said? Head of Sales Claire Januszczak considers why new LendingMetrics clients are moving over from huge competitors

As an SME financial technology company, we take pride in the person - al approach we give to our custom- ers. More and more frequently we’re seeing new clients join us from our much larger competitors, which has led me to wonder: “was it something they said?” . The UK FinTech sector registered a record year in annual investment in 2021, demonstrating a huge 217% increase from 2020. The number of new start-ups is only set to increase, yet our clients are bypassing those with fresh investments, and the much larger FinTech giants, to work with our expert and well-established team. What makes us stand out in the crowd is not only our multi-award-winning products, but our experience with both settled lenders and those launching new products into the market. In particular, new credit companies are utilising our expertise in the sector to develop sophisticated decisioning engines to assess afforda- bility and manage credit risk with new applicants. But I don’t think it’s just this experience

that is resulting in an influx of enquiries. Since it was established over a decade ago, LendingMetrics has built an envi- able reputation for our exemplary cus- tomer service. Every year we conduct an ISO-recognised satisfaction survey and the latest results speak for themselves. We received an average score of 9.06 out of 10 for overall services received, with 9.24 out of 10 for swiftness of response to support queries. As the fifth consecutive year we’ve conducted this survey, these results marked a new record high. Customer service is a major factor in everything we do, which is why we continue to invest in high quality tech- nical support, with dedicated engineers always available during working hours and additional out-of-hours support. As a result, our active support tickets are kept to a minimum, meaning we can react rapidly to any technical issues, and it’smostly because of this approach that our ground-breaking decisioning platform ADP has a near 100% uptime. As Head of Sales, I’m proud of our cus- tomer-centric approach to business,

and you’ll often catch me singing the praises of our support team and our expert business analysts. With more exciting developments in the pipe- line for 2022 and beyond, I’m looking forward to having more conversations with lenders about their plans for the future and how LendingMetrics might be able to assist in the process. To book an exploratory call with a member of the team, and find out more about why so many people are choosing to partner with us, get in touch today.

Above: LendingMetrics' Head of Sales and Partnership Manager Claire Januszczak

18 | Metrics Monthly

Q1 | 2022

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