What is EQ?
Some people just get along with others, respond carefully even in the face of challenge, and truly connect with people. They are proactive, balanced, operate with integrity, and have great insight into themselves and others. All these come from a set of skills called emotional intelligence, or EQ. These skills are learnable, measurable, and are valuable at work – especially in complex roles. EQ skills assist in engaging people, influencing across boundaries and cultures, being proactive, caring for customers, building enduring sales relationships, and creating workplaces where people can excel.
Emotional Intelligence
Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. - Mayer & Salovey, 1997 3
We’ve all experienced that sometimes emotions are in the way of thinking, but we might not realize they are also the key to thinking. We literally cannot make decisions without utilizing emotion. 4 Most people first heard the term "emotional intelligence" around 1995 with the publication of Daniel Goleman’s best-selling book Emotional Intelligence, Why it Can Matter More Than IQ . In that work, Goleman laid out a powerful case that factors such as self-awareness, self-discipline, and empathy determine personal and professional success. He drew on the work of numerous leading scientists
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White Paper The Business Case for Emotional Intelligence
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