WE ARE HERE TO HELP
We understand that your financial circumstances can change and this can result in you being concerned about falling into arrears or you could already be in arrears on your mortgage repayments. Altura Credit Union are committed to helping you. This guide is to help you or if you have any concerns about meeting a repayment on your mortgage. Whatever the cause of your financial problems, the most important thing is that you communicate with us so that we can examine all the practical options available to you. The earlier we know about your difficulties, the earlier we can help you. HOW WE CAN HELP YOU The Central Bank of Ireland has a Code of Conduct on Mortgage Arrears (CCMA) to provide protection to mortgage holders. Under the CCMA, Altura Credit Union Ltd. has implemented a four-step process called the Mortgage Arrears Resolution Process (MARP). The MARP is a four-step process that aims to engage with, support and find resolution for our mortgage customers who are in arrears, or are at risk of going into arrears. It is very important that you understand the obligations that the Code places on you. You must co-operate with us to tackle your repayment difficulties. If you do not work with us or provide the information we ask for, you will be considered to be ‘not co-operating’ and will lose the protection given to you by MARP. Note: The Code applies to a mortgage taken out on your primary residence which is the residential property you occupy as your home or your own residential property in the state even if you do not currently live in it.
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Contact Us: 053 94 88709 | arrearssupport@alturacu.ie
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