Member Information Update Form State Law requires facility operators to update their contact information at least quarterly, or as changes happen. To make these changes and stay in compliance with Texas Utilities Code Chapter 251.107 , use our Member Information Update Form. The information that can be updated using this form is: • Utility Type/s • Primary Contact (the Contact person responsible for damage prevention needs, new features and services and questions regarding membership) • Correspondence Contact (the person responsible for questions/concerns with ticket delivery issues) • Referral Contact: contact information given to excavators when they have questions regarding your facilities or markings (required by law) • Billing Contact • GIS/Mapping Verification Contact • Holidays and other days off • Destination of Tickets (member receiving sites) • Emergency/Digup Backup Notifications New Member Application • This form is used to sign up for membership with Texas811. Membership with Texas811 means you will begin receiving notifications when an excavator is performing work near your underground utility lines. There is a place on this form to attach the mapping files for your underground utilities, which will then be registered in our mapping system. • If you need to register assets under a new company name that is not yet listed in our system, a membership application would be required. Portal Questions This form can be used for specific questions about The Portal, to include technical issues or login issues. Positive Response Configuration Form Positive Response helps to eliminate unnecessary No Responses and gives you the capability of responding back to the one-call notification center with one click. Excavators can view your responses by logging into The Portal or by using the Interactive Ticket Link located on their copy of the ticket. Excavators can also obtain your responses by calling the one-call notification center. This feature can also interact with multiple ticket manage - ment systems. Ticket Search This form is used to request a ticket search when you do not have a ticket number.
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