Extraordinary Circumstances Form • An extraordinary circumstance is when your company is experiencing conditions that make it impractical to fully comply with your response time obligations, as detailed in Texas Utilities Code Chapter 251.158 . • Extraordinary circumstances can be declared for as many codes being affected by that circumstance. • Extraordinary circumstances are most often weather-related conditions such as a hurricane or tropical storm, but other conditions can activate the use of extraordinary circumstances. • You will continue receiving tickets as long as your receiving equipment is functioning. If not, the requests will remain in queue at Texas811’s call center and will be delivered as soon as your equipment is working properly. • Your member code and contact information will continue to be listed on requests, so excavators are aware of your facility. • Your specific message regarding the extraordinary circumstances is also displayed on the excavator copy of the ticket informing them of the declaration of extraordinary circumstance. Invoice Questions If you have a question about an invoice you received from Texas811, this form gives you direct access to our Accounting Department. Locate Request Concern Form If you have a concern about a locate request and would like Texas811 to review this concern, submit a Locate Request Concern Form. Once this form is received by the Member Services Department, they will share your concern with the appropriate parties within the contact center. Below are some examples of when you may want to utilize the locate request concern form: • Excavation polygon incorrect • Bad contact information • Incorrect street(s) listed on locate request • Incorrect driving directions or GPS • You did not receive a ticket for an area where you have assets registered • You receive a ticket where you do not have assets registered
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