I washed their car windows, checked the oil, and put air in the tires. If they needed wiper blades, oil, or new tires I told the customer and then my dad would come out and help them.” Life was pretty simple back then, I thought to myself. “Do you talk people into buying things, can you sell ice cubes to Eskimos?” a boy with curly red hair and freckles asked.

I laughed. “Of course; where do you think Eskimo Pie comes from?” But I had to add, “Just kidding.”

I continued, “Successful sales people sell products and services to people who want what the salesperson is selling. They ask the customer as many questions as they need to in order to find out if what they are offering is what the customer needs.”


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