CIPP PAYSL IP STATISTICS REPORT 2018
Method of distributing payslips The emergence of technology and the increasing move to online over the last decade is perhaps best illustrated by examining how payslips are distributed. When the research began in 2008 more than two thirds (67%) of payslips were sent to the relevant department for distribution. The 2018 research sees a significant shift to electronic distribution of payslips rather than manual intervention, with more than 95% of respondents stating that they use an electronic distribution method to some extent. In 2018 the number sending paper payslips to the relevant department has dropped from 31.4% to 19.3% and hand delivery has reduced from 20.8% to 12.4%.
The number of respondents providing self-service access to payslips has increased from 12.4% in 2008 to 60.2% in 2018 and more than a third (35.4%) now distribute payslips by email.
This is perhaps not unexpected given the increasing use of technology in everyday life, perhaps helped by the fact that the last time this research was undertaken in 2016, 83.3% of respondents who issued electronic payslips experienced cost savings as a result, ranging from £1,200 to £6,000 per year. Respondents also reported other benefits of electronic payslips such as time saved in sorting and distribution, more security, and the number of payslip queries and requests for duplicates significantly reduced.
What is surprising is that the number of respondents posting payslips in 2018 has increased from 34.7% to 40%. This issue will be explored further in 2019.
Just over one third (36.6%) of respondents reported using the payslip as a means of delivering other information to employees, down from 46.7% in 2015/16. In previous years payslips have been used as a means of delivering generic, ad hoc messages. Information such as that National Fraud Information is being collected; changes to pension tiers; achievement of bonuses; or changing pay dates due to Christmas were amongst the messages delivered using payslips. This practice will be explored further in future research.
Payslip distribution methods
2012- 2013
2013- 2014
2014- 2015
2015- 2016
2008 2009 2010 2011
2018
Posted
31.2% 41.7% 41.8% 40.2% 39.5% 29.8% 43.1% 34.7% 40.06%
Sent to departments for distribution Hand delivered by payroll department Self-service (employees access via a computer terminal)
67.% 51.3% 43.4% 48.2% 45.4% 37.3% 33.7% 31.4% 19.34%
31.2% 25.1% 28.7% 29.5% 26.9% 25.4% 12.9% 20.8% 12.43%
12.4% 15% 27.9% 25% 26.9% 38.8% 33.7% 47.2% 60.22%
Email facility
9.6% 12.7% 11.6% 16% 16.4% 21.8% 23.3% 35.36%
Employee collects from payroll department/other designated area
8.6% 7.2% 7.1% 8.4% 4.5% 6.9% 3.8% 6.91%
Complaints regarding the distribution of payslips Over the last decade complaints regarding the method of distributing payslips have reduced by over a third, down to 21.9% from 37.8%. But when the research began back in 2008, electronic distribution methods, now commonplace, were not widely used. As technology has developed over the last decade and more employees have access to devices at work and home, it may be that where a decade ago they might only have been able to
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