CIPP PAYSL IP STATISTICS REPORT 2018
access their online payslips at work they now find payslips are more accessible, perhaps reducing the number of complaints about the method of distribution.
When exploring the reasons behind the complaints, the number of complaints regarding the concept of moving from paper to online payslips continues to rise (58.7% up to 60.2%) and is by far the most common source of complaint. However, previous concerns regarding the security of self-service have reduced from 19.6% to 13.3% and the shift towards electronic payslips has significantly reduced the number of complaints regarding the ease of identifying a paper payslip.
This was a concern for more than half of complainants when the research began in 2008, but with the removal of paper payslips in many workplaces this issue now accounts for only 10.8% of complaints.
2012- 2013
2013- 2014
2014- 2015
2015- 2016
Type of complaint
2008 2009 2010 2011
Concerns over confidentiality in respect of personal information on payslip
67.4% 59.0% 52.2% 60.0% 41.2% 33.3% 19.6%
Costs
8.7% 10.0% 11.8% 14.3% 2.2%
Employee requires more information on the payslip
10.9% 8.2% 26.1% 30.0% 29.4% 23.8% 21.7%
Identity fraud concerns
45.7% 34.4% 39.1% 36.7% 29.4% 23.8% 10.9%
Internal mail system
39.1% 36.7% 52.9% 33.3% 13.0%
Method of distribution e.g. paper to online Payslip recognition i.e another person knows it is a payslip
34.8% 20.0% 47.1% 52.4% 58.7%
58.7% 50.8% 52.2% 36.7% 17.6% 28.6% 21.7%
Postal system
47.8% 54.1% 60.9% 40.0% 23.5% 14.3% 15.2%
Self service security concerns
21.7% 13.3% 29.4% 14.3% 19.6%
Employee wants payslip sent to home address
43.3% 58.8% 47.6% 28.3%
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