Lucy McAuliffe linkedin.com/in/lucymcauliffeFCMI
■ Career history: Head of Passenger Security, London Gatwick Airport, UK Current Operations Manager - Signalling, Response, Control, Network Rail, UK Head of Stations, Network Rail, UK General Management Graduate, National Express, UK ■ Education highlights: Executive MBA, Warwick Business School, UK BA (Hons), German, University of Nottingham, UK Postgraduate Award, Business Leadership, Warwick Business School, UK Chartered Manager and Fellow and Level 7 in Strategic Management and Leadership, Chartered Management Institute, UK
■ Nationality: British
■ Languages:
English (native) German (fluent)
■ Career achievements: Lead a Security team of 1,200 staff at the UK’s second largest airport to achieve globally recognised outstanding customer service levels. Awarded ‘Best Aviation Security Passenger Experience in UK 2017-2019’ (DfT/CAA). Designed and implemented the Frontline Leadership Transformation Programme in 2018/9 at Gatwick Airport. Included trade union consultation to deliver more effective people leadership alongside co-creating a new leadership development programme. Delivered “one team” cultural change, including a broad range of stakeholders at the iconic London St Pancras International station, resulting in achieving top UK station as voted by passengers with 96% satisfaction.
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