Michael Mulhall linkedin.com/in/michael-mulhall-10797862
■ Career history: Project Manager - Major Projects Division, NVC Lighting, UK Technical Manager - UK Wholesale Division, NVC Lighting, UK Technical Support Engineer - UK Wholesale Division, NVC Lighting, UK Electrical Engineer, Heatelect Ltd, UK
■ Education highlights: Executive MBA, Warwick Business School, UK
City and Guilds Level 3 NVQ, Electrotechnical Services - Electrical Installation, Advanced Technology Centre, UK City and Guilds Level 3 Certificate, Inspection, Testing and Certification of Electrical Installations, Advanced Technology Centre, UK City and Guilds Level 3 Certificate, The Requirements for Electrical Installations, Advanced Technology Centre, UK
■ Nationality: British
■ Languages:
English (native)
■ Career achievements: Secured, negotiated, and managed both the tender and delivery, including pricing, commercial terms and product selection, of NVC Lighting UK’s largest, most prestigious and profitable single project with a record gross margin of more than 50%. Created NVC UK’s major project division in 2017 including forming and implementing the sales, marketing and product strategy. Since 2019 the division is the most profitable within the business and as of 2020 employs six direct staff; two of which were internally promoted. Produced a data analysis system in 2015 that monitors NVC Lighting’s incoming technical enquiries. The database provides key information on product performance and customer satisfaction. Actions, as a result of the data, have seen customer satisfaction improve by 45%.
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