ANSWER KEY Could This Happen In Your Program?
There may be additional concerns to address based on your program’s policies and agency requirements. The concerns listed below are intended to begin a discussion with staff about expectations and how to address similar scenarios that could occur in your program. CASE #1 CONCERNS f Dani did not receive any training other than basic CPR and First Aid prior to working with people receiving services, so they did not recognize the emergent medical issue for Mal. f The staff working with Mal did not contact the nurse or seek medical attention as required. f The nurse did not know it was their responsibility to train direct care staff on the plans of care for the people receiving services. f The agency’s policy on training requirements did not include that it was the nurse’s responsibility to train staff on plans of care. CASE #2 CONCERNS f Jo did not read the revised policy and did not know to call 911 first. f Jo did not know who to contact for guidance regarding their observations of a person receiving services who had an elevated fever and was struggling to breathe. f The date on which Andie read the policy was unknown, as they did not include a date alongside their signature. f Ali did not track staff training to ensure staff were trained prior to working their shift. CASE #3 CONCERNS f The plans of care reflected different levels of supervision for the person receiving services. f The person did not receive the level of supervision they required. f There was no process to review plans on a routine basis to ensure accuracy. f Gia did not contact management to ask about the different levels of supervision within Beck’s plans.
Spotlight on Prevention Best Practices for Training Agency Staff 16
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