1 Table of contents 32

Best Practices for Training Agency Staff

BEST PRACTICES FOR TRAINING AGENCY STAFF		1
BACKGROUND		2
TOOLKIT SECTIONS		3
BASICS		4
AGENCY POLICY		5
TRAINING CURRICULUM		6
DEVELOP TRAINING CURRICULUM		6
Some examples include:		6
Virtual Trainings		6
Email		6
Read and Sign		7
Other		7
DOCUMENTATION OF TRAINING		8
DOCUMENT ALL TRAININGS		8
TRAINING FEEDBACK		9
TRAINER FEEDBACK		9
CAP AUDIT FINDINGS		10
COMMON CAP AUDIT FINDINGS		10
COULD THIS HAPPEN IN YOUR PROGRAM?		11
CASE SCENARIOS		12
CASE #1		12
CASE #2		13
CASE #3		14
CASE #4		15
Case Concerns		12
ANSWER KEY		16
CASE #1 CONCERNS		16
CASE #2 CONCERNS		16
CASE #3 CONCERNS		16
CASE #4 CONCERNS		17
TEMPLATES AND SAMPLE FORMS		18-19
New Staff Shadowing Tracker		20-21
New Staff Training Checklist		22-23
Review Quiz		26
TRAINING ATTESTATION – Completed Example		27
Training Sign-In Sheet Template		28
Training Sign-In Sheet Completed Example		29
MOCK EMERGENCY DRILL FORM TEMPLAT		30

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