Unit 1 Fieldhouse Lane
Premise and thoroughfare
Marlow SL7 1HY
Locality
Postcode
3.1.2 Addressing Standards
In order to access our consumer notifications, a valid recipient email address must be supplied. Failure to do so
will inhibit our ability to dispatch notifications.
3.2 Shipment Options
3.2.1 Despatch Date
The despatch date of an item will be used to determine the expected delivery date of an item and assist in
producing the carrier tracking label. When despatching an item, items are cross referenced against a carrier’s routing matrix (Gazateer 9 ) to help produce routing information and the tracking barcode(s) featured on the item.
Should an incorrect despatch date be supplied, items may be incorrectly routed through our carriers, leading to
a mis-route through the carrier’s network.
For day specific next day services (for example: by 12 Saturday & Sunday), the despatch date would be the
proceeding day to the expected delivery date.
3.2.2 Customer Number
As part of your Whistl contract you will be supplied a Whistl Customer Number. Commonly referred to as a
Client ID, you may be supplied multiple Client IDs depending upon your preferences when setting up your
account with Whistl. Failure to include a valid Client ID may inhibit Whistl’s ability to process an item or
handover to our chosen carrier.
3.3 Package Details
3.3.1 Weight
Weight is a mandatory field and used as part of our routing logic to select the correct format for an item.
For postal items, customers may use a fixed weight, rather than the actual weight, as long as the weight
declared is less than or equal to the maximum weight of the item format.
For courier items, customers may also use a fixed weight providing that the weight declared is in the same
weight band as the actual weight of the item.
For example:
9 Please refer to our Glossary in section 12.0 for more information
10
Whistl Tracked Services Customer Guide
v1.4.3
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