9.0 Invoicing
Our Tracked Services are typically invoiced on a Tuesday for the preceding week’s traffic. A week is defined as Monday
to Sunday by Whistl.
Invoices 19 are sent by email and/or post. Customers receiving invoices via email may also receive a digital backing file by
email with their invoice which includes item level supporting detail with the Unique Parcel Identifier (UPI) for each item. If
you would like to receive a backing file, please ensure you provide your Whistl contact with details of whom your email
invoices and backing data should be emailed to.
9.1 Postal Services
Items are invoiced against the date we physically process the item in our network. This is the equivalent of our Receipt
Scan in tracking information.
Items are invoiced using the actual format and weight of the item processed in our network. A per item price is generated against the corresponding weight-band for the format of the item received 20 .
9.1.1 Non Compliance
If an item is received which is not compliant with our InSight service it will be invoiced as an InSight Exception.
Please be aware that tracking is not available for these items and they will not be included in invoice backing
data.
Example occurrences of non-compliance include, but are not limited to:
• No tracking barcode on an item or barcode is not readable
• Item exceeds maximum weight or dimensions for an InSight Packet
• Item is destined for a non-UK address, including BFPO
• Items were not presented with an InSight traycard
• Item received with duplicate barcode
For more information on non-compliance, please refer to our Procedures for handling non-compliant items.
9.2 Courier Services
Tracked and Tracked Premium items become billable when they are receipt scanned and they are invoiced against the
label creation date of an item. For example, if a label is produced on a Friday and the item is not handed over to Whistl
until the following week, the following week’s invoice will include items dated for the previous week.
Surcharges are invoiced against the date which the surcharge occurs.
19 For an example invoice, please refer to Appendix F – Example Invoice. 20 In some instances, Whistl may choose to offer customers Daily Average Weight Billing or Weekly Average Weight Billing. A daily average weight is calculated, by format, for the items processed on a given processing day and then invoiced against the corresponding weight band. A weekly average weight is calculated, by format, for the items processed within the invoicing week and then invoiced against the corresponding weight band.
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Whistl Tracked Services Customer Guide
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