9.0 Invoicing..................................................................................................................................................... 25
9.1 Postal Services ................................................................................................................................ 25
9.2 Courier Services .............................................................................................................................. 25
7.2 Querying an Invoice ......................................................................................................................... 27
10.0 Forecasting .............................................................................................................................................. 28
11.0 Supporting You......................................................................................................................................... 29
11.1 Implementation ................................................................................................................................ 29
11.2 Customer Services .......................................................................................................................... 29
11.3 24/7 Technical Support .................................................................................................................... 30
12.0 Procedures for handling non-compliant items ......................................................................................... 32
12.1 Item Details ...................................................................................................................................... 32
12.2 End of Day Manifest ........................................................................................................................ 35
12.3 Presentation..................................................................................................................................... 35
12.4 Collections & consumables.............................................................................................................. 39
12.5 Delivery ............................................................................................................................................ 39
13.0 Glossary................................................................................................................................................... 40
Appendix A – Example Tracking Label ............................................................................................................ 42
Appendix B – Example Tray Card ................................................................................................................... 43
Appendix C – Tracked Container Card............................................................................................................ 44
Appendix D – Premium Tracked Container Card ............................................................................................ 45
Appendix E – Example Forecasting Template................................................................................................. 46
Appendix F – Example Invoice ........................................................................................................................ 47
Appendix G – Suggested Fixed Weights & Dimensions ................................................................................. 48
Appendix H – Normalised Tracking Events ..................................................................................................... 49
Appendix I – Additional Transit Days ............................................................................................................... 51
Appendix J – Prohibited & Restricted Items .................................................................................................... 53
Appendix K – “This Way Up” Arrows ............................................................................................................... 60
Appendix L – LQ Labels .................................................................................................................................. 61
Appendix M – Authority Letter ......................................................................................................................... 62
Version Control ................................................................................................................................................ 63
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Whistl Tracked Services Customer Guide
v1.4.3
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