12.2 End of Day Manifest
Issue
Resultant and corrective actions where applicable
Non receipt of an
Postal services
end of day
• If an end of day manifest is not received - Whistl shall be entitled to hold / quarantine
manifest
work until the end of day manifest is triggered. Whistl will accept no responsibility for
impact or delays to item delivery in this event. In the event of an item being placed in
quarantine, the customer will be notified the following working day.
• Alternatively Whistl shall be entitled to process the items on our AllSort service, with
customers losing all item level related data. Whistl may process on the alternative
service without notifying the customer in advance. Items may appear on the customer
invoice either as Allsort or P&P InSight Exceptions, depending on the processing route.
Courier services
• If an end of day manifest is not received, items will not be pre-advised to Whistl or our
carriers. Items will be processed using a skeleton scan until the manifest is received.
Should a problem with the item be identified before the manifest is received, the item
will be relabelled by our carriers and all tracking information lost. In some instances our
carriers may apply a surcharge for items received with no pre-advice, where this occurs
surcharges will be invoiced to the customer on a supplementary invoice following
notification by our carrier.
12.3 Presentation
Issue
Resultant and corrective actions where applicable
Items received
Postal services
which are
• Postal items should be segregated by Format. Items will be processed in-line with the actual
incorrectly
format of the item or the format declared. For example, if items are presented incorrectly as
segregated
Large Letters, they will be reverted to packet format. If all items are presented as packet
format, we may process all items at the bigger format. Failure to segregate properly may
lead to processing delays.
• Should courier items be presented mixed with postal items, they will be processed using our
untracked AllSort service, all tracking will be lost and delivery will be delayed. Items will
either appear on invoices as InSight exceptions or as standard untracked items.
Courier services
• Courier items should be segregated between Tracked and Tracked Premium items 26 . Failure
to do so may impact the delivery SLA of the items as the processing of Tracked Premium
services will be prioritised over Tracked services.
• Where postal items are presented mixed with courier items, items may be quarantined and
delivery delayed. In the event of an item being placed in quarantine, the customer will be
26 For more information, please refer to section 6.1
35
Whistl Tracked Services Customer Guide
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