13.0 Glossary
An application-programming interface (API) is a set of programming instructions and
standards for accessing a Web-based software application or Web tool. For Packets &
Parcels, the API is the one of the methods for communicating with Whistl's web based carrier
API
management system; the API allows you to check service availability, despatch a parcel and
generate a consignment and label, reprint a label, cancel a consignment, create a carrier
manifest and add an additional tracking event.
The business to whomWhistl hand over items and with whom Whistl have a contractual
Carrier
relationship and agreed set of SLAs. A Carrier may be used for Final Mile Delivery or use a
different carrier, or carriers, for final mile delivery
Our consumer portal is used by recipients and customers to track individual items using an
Consumer Portal
items unique parcel identifier (UPI) and the recipient postcode. The portal may be found at
www.whistl.co.uk/trackmyitem
The individual delivering the item to the consumer. The term may also be used in the context
Courier
of "Courier Services" when providing contextual differentiation between Postal and Courier
services.
Where a consumer denies receipt of an item. This may be in disagreement with a carrier’s
Denial of Receipt
assertion of delivery.
Whistl's online portal for reporting, tracking and despatching items. Despatch manager may be
Despatch Manager
used in conjunction with direct integration or as a stand alone system for importing item
information and dispatching items.
Manifest sent by customer to confirm contents of collection / shipment. Used to confirm final
End of Day
shipment details, particularly useful if customers call for more labels than handover or cancel
orders from shipment
A file transfer process to allow exchange of files securely from one location to another. The
File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files
FTP
from one host to another host over a TCP-based network, such as the Internet. FTP is built on
client-server architecture and uses separate control and data connections between the client
and the server.
Where an item is identified by Whistl, or its carriers, to have been incorrectly presented as the
Format Reversion
wrong format and is then reverted to the actual format of the item.
Handover Day
The date an item is handed over by Whistl to a carrier.
The target service level agreement for Whistl to hand over an item to a carrier partner. The
Handover SLA
handover SLA is measured from the first physical scan of an item within Whistl's network.
InSight Exception
An item presented as P&P InSight which is not complaint with our InSight specification
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Whistl Tracked Services Customer Guide
v1.4.3
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