Whistl Tracked Services Customer Guide

2.0 Included Services

Product & Service

Description

Tracked Lite

InSight

UK part-tracked postal service

Tracked 48

Domestic business to consumer tracked courier service

Tracked

Tracked 72

Domestic business to consumer tracked courier service

B2B 48

Domestic business to business tracked courier service

Next Day

Domestic business to consumer and business to business tracked courier service

By12

Domestic business to consumer and business to business tracked courier service

Premium Tracked

Saturday by12 Domestic business to consumer and business to business tracked courier service

Sunday

Domestic business to consumer tracked courier service

2.1 Delivery Speeds

The delivery speed for each of our products is measured from the first physical scan of an item. As a part tracked

service, InSight is only measured to carrier handover, whilst Tracked and Premium Tracked services are measured to the

first delivery attempt of the carrier. For more information on item delivery and delivery attempts, please refer to section

8.0 Delivery.

Please note that the delivery speeds and times set out in this guide are service aims only and the actual times for

processing and delivery are not guaranteed. Please refer to our customer contract for more information regarding our

service levels:

Delivery

Delivery Speed

Handover to Carrier

1st Delivery Attempt

Product & Service

Days

Attempts

Tracked Lite

InSight

Mon-Sat

1

1-2 days

2/3 days

Mon-Sat 2

2 days 3

Tracked 48

3

Tracked 1

Tracked 72

Mon-Sat

3

0 Days

3 days

B2B 48

Mon-Fri

3

1 days

Next Day

Mon-Sat

3

By12

Mon-Fri

3

Premium Tracked

0 Days

1 day

Saturday by12

Sat

3

Sunday 4

Sun

3

1 Items destined for Out Of Area (OOA) postcodes may take up to 7 days for a first time delivery attempt to take place. Please refer to section 2.2 for more detail on service coverage. 2 Delivery days may vary from some remote and mainland postcodes. Please refer to Appendix I for more information 3 Additional transit days may apply for some remote and mainland postcodes. Please refer to Appendix I for more information 4 Our Sunday service is a Next Day service, items must therefore be collected for injection into our carrier on a Saturday. Only the first delivery attempt will be made on the Sunday.

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Whistl Tracked Services Customer Guide

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