2.0 Included Services
Product & Service
Description
Tracked Lite
InSight
UK part-tracked postal service
Tracked 48
Domestic business to consumer tracked courier service
Tracked
Tracked 72
Domestic business to consumer tracked courier service
B2B 48
Domestic business to business tracked courier service
Next Day
Domestic business to consumer and business to business tracked courier service
By12
Domestic business to consumer and business to business tracked courier service
Premium Tracked
Saturday by12 Domestic business to consumer and business to business tracked courier service
Sunday
Domestic business to consumer tracked courier service
2.1 Delivery Speeds
The delivery speed for each of our products is measured from the first physical scan of an item. As a part tracked
service, InSight is only measured to carrier handover, whilst Tracked and Premium Tracked services are measured to the
first delivery attempt of the carrier. For more information on item delivery and delivery attempts, please refer to section
8.0 Delivery.
Please note that the delivery speeds and times set out in this guide are service aims only and the actual times for
processing and delivery are not guaranteed. Please refer to our customer contract for more information regarding our
service levels:
Delivery
Delivery Speed
Handover to Carrier
1st Delivery Attempt
Product & Service
Days
Attempts
Tracked Lite
InSight
Mon-Sat
1
1-2 days
2/3 days
Mon-Sat 2
2 days 3
Tracked 48
3
Tracked 1
Tracked 72
Mon-Sat
3
0 Days
3 days
B2B 48
Mon-Fri
3
1 days
Next Day
Mon-Sat
3
By12
Mon-Fri
3
Premium Tracked
0 Days
1 day
Saturday by12
Sat
3
Sunday 4
Sun
3
1 Items destined for Out Of Area (OOA) postcodes may take up to 7 days for a first time delivery attempt to take place. Please refer to section 2.2 for more detail on service coverage. 2 Delivery days may vary from some remote and mainland postcodes. Please refer to Appendix I for more information 3 Additional transit days may apply for some remote and mainland postcodes. Please refer to Appendix I for more information 4 Our Sunday service is a Next Day service, items must therefore be collected for injection into our carrier on a Saturday. Only the first delivery attempt will be made on the Sunday.
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Whistl Tracked Services Customer Guide
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