2.4.2 Signature
Delivery will not be effected unless a signature is received.
For B2C deliveries, a signature will be obtained from the recipient address or a neighbor to the left, right or
directly opposite the recipient address. Where an item is delivered to a neighbor, a calling card will be left by the
carrier detailing the address of the recipient – this may also be reflected in tracking information for the item.
For B2B deliveries, a signature will be obtained from the business on the label.
A copy of a signature may be obtained direct from Whistl Customer Services.
For the following services, the name of the signee may also be viewed within our Despatch Manager portal:
Next Day B2B
Domestic business to business tracked courier service
B2B 48
Domestic business to business tracked courier service
By12
Domestic business to consumer and business to business tracked courier service
Saturday by12
Domestic business to consumer and business to business tracked courier service
2.4.3 Optional Guaranteed Signature
Where available, our POD services may be upgraded to guarantee a signature on delivery. Delivery will not be
effected unless a signature is received. A signature will be obtained from the recipient address or a neighbor to
the left, right or directly opposite the recipient address. A copy of a signature may be obtained direct from Whistl
Customer Services.
Where an item is delivered to a neighbor, a calling card will be left by the carrier detailing the address of the
recipient – this may also be reflected in tracking information for the item.
For the following services, the name of the signee may also be viewed within our Despatch Manager portal:
Next Day B2B
Domestic business to business tracked courier service
B2B 48
Domestic business to business tracked courier service
By12
Domestic business to consumer and business to business tracked courier service
Saturday by12
Domestic business to consumer and business to business tracked courier service
8
Whistl Tracked Services Customer Guide
v1.4.3
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