Whistl Tracked Services Customer Guide

2.4.2 Signature

Delivery will not be effected unless a signature is received.

For B2C deliveries, a signature will be obtained from the recipient address or a neighbor to the left, right or

directly opposite the recipient address. Where an item is delivered to a neighbor, a calling card will be left by the

carrier detailing the address of the recipient – this may also be reflected in tracking information for the item.

For B2B deliveries, a signature will be obtained from the business on the label.

A copy of a signature may be obtained direct from Whistl Customer Services.

For the following services, the name of the signee may also be viewed within our Despatch Manager portal:

Next Day B2B

Domestic business to business tracked courier service

B2B 48

Domestic business to business tracked courier service

By12

Domestic business to consumer and business to business tracked courier service

Saturday by12

Domestic business to consumer and business to business tracked courier service

2.4.3 Optional Guaranteed Signature

Where available, our POD services may be upgraded to guarantee a signature on delivery. Delivery will not be

effected unless a signature is received. A signature will be obtained from the recipient address or a neighbor to

the left, right or directly opposite the recipient address. A copy of a signature may be obtained direct from Whistl

Customer Services.

Where an item is delivered to a neighbor, a calling card will be left by the carrier detailing the address of the

recipient – this may also be reflected in tracking information for the item.

For the following services, the name of the signee may also be viewed within our Despatch Manager portal:

Next Day B2B

Domestic business to business tracked courier service

B2B 48

Domestic business to business tracked courier service

By12

Domestic business to consumer and business to business tracked courier service

Saturday by12

Domestic business to consumer and business to business tracked courier service

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Whistl Tracked Services Customer Guide

v1.4.3

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