Head of Security Candidate Information Pack
“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
Contents
King’s College London
Estates and Facilities
King’s Security
Job Description & Person Specification
Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence.
Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.
While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained.
King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London.
King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees.
King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs.
King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History
• Dentistry • Education • Food Science • History • Law • Music
King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision.
Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to:
• be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth
As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences.
The Estates & Facilities team employs ~ 1000 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities.
https://internal.kcl.ac.uk/about/ps/estates/index.aspx
About Facilities Management
We deliver integrated campus-based services: full range of hard and soft FM services, i.e. those delivered by Campus Operations and Engineering. Including in-house cleaning and security services. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses.
About King’s Security
Following the successful insourcing of 400 staff from two external partners on 1st Aug 19, the new Cleaning and Security Services Department was created. Delivering core soft services to ~150 buildings across a multi campus estate, the department is at an exciting stage of creation and definition. The 250 strong security team provide static guarding, patrol services, key holding, event risk assessment, event security personnel and alarm response to these buildings/3 campuses and offers front line support to our student and academic community.
JOB DESCRIPTION
Post title
Head of Security
Department/Division
Estates and Facilities Facilities Management
Directorate Grade/salary Hours of work
Grade ALC6
Full time
Period of appointment
Indefinite Contract
Responsible to Responsible for
Associate Director of Facilities (Cleaning and Security Services)
Security Operations Team (~250 people)
Campus
Multi-campus
Role purpose
The Head of Security will head up a newly insourced security team across multiple sites and will be responsible for the operational effectiveness and direction of the security team at King’s College London.
Following the insourcing in Aug 19, the Head of Security will ensure operational effectiveness and stability whilst working closely with the Associate Director of Facilities (Cleaning and Security Services) to imbed significant change into the service and organisation leading to a service utilising best practise in security standards. The Head of Security will provide highly visible and authentic leadership to a large and multi-site team whilst we transition to a new method of service delivery. The Head of Security will lead the team to deliver world class customer service for a world-class institution with a focus on enhancing the student experience whilst still ensuring a safe environment and value for money. This role will be key to ensuring that the service fulfils the Estates and Facilities strategic aim which is ‘to deliver trusted, responsive and consistent services enabling our communities to achieve their aspirations making the world a better place.’ The role will also involve contribution to the creation and implementation of threat and risk assessments and the provision of professional advice, guidance and direction to the wider College community in matters of security. The postholder will also assist senior management in the development of appropriate business continuity plans and ensure they remain ‘fit for purpose’.
Role profile
Team Leadership
Leading the team to ensure they quickly feel part of the ‘King’s Family’, removing any historic contractor/client tensions and be instrumental in building a ‘one team’ approach with cleaning colleagues.
Ensure a fit for purpose and efficient team with effective line management throughout the team utilising King’s policies to manage all aspects of performance.
Due to the 24/7 shift nature of the service and the wide dispersal of staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team. Responsible for the pastoral and performance management of the Security Services Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service. Lead a programme of continuing professional development and ensure that all security staff are appropriately qualified and trained in various security and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours.
Act as a role model for professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the department.
Service Delivery
Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience.
Ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues to understand customer and stakeholder requirements.
Develop and/or review all policy, practise and procedures for the delivery of security services across the estate.
Lead the way in proposing innovative ways to develop and improve the service delivery for all customers including but not limited to access control, CCTV, intruder detection systems and key control.
Lead the investigation of security incidents, liaising with external parties such as the Metropolitan Police as necessary.
The post holder will lead on the physical and procedural security of the King’s Estate, supporting a safe and secure working environment for students and staff which includes the academic community. The post holder is also to ensure that a commensurate risk based approach is taken to adopting physical security measures and controls to protect the College’s assets, resources and data.
Drive improvements in the effective administration of card management systems including supporting key student support functions.
Health and Safety and Risk Management
Ensure full compliance with health and safety legislation in respect of all work undertaken by the security services team.
Ensure a safe working environment despite the inherent risks of the service provision. Make recommendations to continually improve working practises utilising new technology where appropriate.
Ensure appropriate 24hr incident management structures are in place including in relation to student support, and that these structures are regularly tested.
Strategic Advice and Guidance
Have a clear understanding of the security threats to the College, undertaking periodic risk management reviews and liaising with the external security services as necessary in order to keep abreast of changing security threat levels and risks, and ensure that the College’s processes and procedures are adapted accordingly.
Become a trusted technical advisor to the College on all physical security matters
Develop strong internal and external networks comprising; service users, stakeholders, local police, Healthcare partners, other multi-agency partners and security industry professionals. Such networks will be used to identify solutions to service issues and requirements, recognise existing and emerging risks/threats and exchange best practice to develop and promote a positive security culture at all levels within the College.
Provide security technical specifications on crime prevention through environmental design (CPTED) to support Estates and Facilities development and refurbishment projects.
Act as the Lead contact for King’s College London on all Emergency Preparedness situations and liaise with all Blue Light services as required. Close working with the Business Continuity team will be key to success.
Represent the department and providing evidence based, technical advice at a range of internal and external meetings including but not limited to the Security Operations Group, Safeguarding Oversight Group, Business Continuity Network meetings and Critical Incident Team.
Provide support and direction to academic departments wherever security should be considered, and especially in the identification and procurement of security related equipment.
Assist the University’s Senior Management in the development and implementation of a long-term security strategy to encompass effective physical, technical and information security.
Vision 2029
Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: - A sustainable service that has the lowest environmental impact possible; - Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff and visitors) at the heart of that decision.
Financial Management
Manage and deliver the service budgets (~£10million) including but not limited to personnel, third party delivered services, and demand-based requirements.
Responsible for effective contractor, supplier and vendor management to deliver performance in accordance with agreed operating models and budgets.
Responsible for competitive tendering, working in collaboration with the FM Contracts & Performance team and the Estates Procurement Office.
Deliver value for money and sustainable cost savings - in line with financial forecasts, pre-agreed savings and efficiency targets - through continuous improvement and innovative delivery programmes.
Monitor and regularly report financial performance for the service to the Associate Director of Facilities (Cleaning and Security Services).
Ensure all cross charging and interdepartmental billing is managed in an efficient and timely manner.
Performance Management
Development of service delivery metrics to consistently deliver agreed performance standards across all functional areas in the Security Services team.
Maintain an awareness of security operations in comparable organisations in order to benchmark the College’s security performance.
Others duties as directed by the Associate Director of Facilities (Security and Cleaning) including deputising as required.
PERSON SPECIFICATION
Eligibility to work in the United Kingdom
This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role.
Criteria Essential Desirable How identified & assessed *For ‘How identified and assessed’ use: AP - application, AS - assessment, I - interview, P - presentation, R - references Education / qualification and training Security Industry Qualification at certificate or higher level. x AP Senior management qualification or similar. x AP Member of an appropriate professional body. x AP NEBOSH/IOSH qualification. x AP Qualification in Crime Prevention Through Environmental Design / Designing out Crime. x AP PRINCE2 or other Project management qualification. x AP Knowledge / skills Customer focussed approach to service delivery. x AP/I Excellent management and leadership skills. x AP/I Ability to build and motivate internal a team ensuring alignment with delivery goals. x AP/I An ability to build trust and consensus within teams and with stakeholders in the face of differing objectives. x AP/I
Strong and effective communicator with experience to building strong and effective networks to influence and operate at all levels through the organisation from Executive to front line service areas. Experience Senior security management experience including organisational planning and lead delivery of security function and teams across a multi-site estate. Risk management experience, ideally with an FM background, including maintenance of risk registers and supporting departments in management of risks. Experience of planning, exercising and delivery of emergency management and business continuity. 3rd party vendor contract management experience including preparation of technical specifications for public tender projects. Professional experience of providing security technical specifications on crime prevention through environmental design (CPTED) to support corporate Estate development and refurbishment projects.
x
AP/I
x
AP/I
x
AP
x
AP/I
x
AP
x
AP/I
Previous budget management experience >£1m.
x x
AP
Experience of dealing with high profile, potentially high-risk events.
AP/I
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Personal characteristics / other requirements Ability to make sound judgement in pressured environments.
x
I
An understanding of the current challenges in the HE sector.
x
I
Completer/finisher mentality to define departmental objectives and deliver sound operational implementation. Tenacity in achieving objectives to deadlines. Welcome challenges in an open, participative and transparent style. Role specific requirements Experience of maintaining effective leadership of a disparate team.
x
I
x
I
x x
AP/I
Competent in MS Office software.
AP
Experience of CAFM (or related Systems) software.
x
AP
Experience in a unionised environment.
x
AP/I
Expect from time to time to work outside normal working hours.
x
I
University of Surrey
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Further Information and How to Apply For a confidential conversation, please contact our advisor Michael Hewlett at michael.hewlett@mrgpeople.co.uk or on 020 8892 0115.
Applications should consist of a CV and short covering letter and should be sent to michael.hewlett@mrgpeople.co.uk.
Closing date for applications is Sunday 6th October 2019.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
52-54 Gracechurch Street, London, EC3V 0EH.
www.mrgpeople.co.uk
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