CANDIDATE INFORMATION PACK
OPERATIONAL MANAGER OFF CAMPUS ACCOMMODATION
3 RD
Most targeted university by UK’s top 100 graduate employers 7 TH The Graduate Market in 2018 , High Fliers Research Ltd
wide assessment) (REF) in 2014 (most recent UK- Research Excellence Framework Overall among universities UK research
“What if your career took you further?”
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NO.
IN THE UK
league table The Guardian 2019
BOUT US
Warwick is a leading university, somewhere forward-looking and ambitious, where the starting point is always ‘anything is possible’. We consistently perform strongly in the UK league tables, and we are proud to be among the top 20 ‘Most International’ universities in the world*. We’re as respected for boundary-breaking research as for teaching and business collaborations - our pursuit of excellence and intellectual curiosity is tireless. We strive to lead rather than follow, and are renowned for our entrepreneurialism and cosmopolitan outlook. Founded in 1965, our university has grown from a few green fields into 750 acres of world-class academic departments, serene lakes and leafy woodland. We now have over 25,000 students and over 5,500 members of staff and are consistently ranked in the top ten of the media league tables in the UK. Extending way beyond lecture theatres, seminar rooms, and the library, Warwick’s campus is a diverse and exciting community in its own right.
1960s The main land granted by Coventry City Council and Warwickshire County Council in the early 1960s. The first buildings were completed in 1965 (and now house Biological Sciences); by 1970 the Library, Science and Arts Buildings and Rootes Residences had been built on central campus. 1980s The 1980s saw the further expansion of the Arts Centre, the construction of the Jack Martin Halls of Residence and of the purpose built post experience training centre, Radcliffe House (1986). In 1989, in partnership with Rover and Rolls Royce plc, the University extended the new Advanced Technology Centre to provide extensive new research facilities. campus of the University is situated on 2000s A new opened in 2004 and a major investment in developing the Sports Centre has provided high-class sports facilities, amongst the best of any British university. Warwick’s Institute of Advanced Studies launched in 2007 and the Institute of Advanced Teaching and Learning was launched in 2010. The Warwick Digital Laboratory was opened by Prime Minister Gordon Brown in July 2008. In 2009, the Arts Centre’s Butterworth Hall underwent a £8million development, and we made extensive improvements to the Students’ Union, building extra retail space, cafes, bars and performance areas. Mathematics and Statistics building was
Two new student Sherbourne, were opened in 2011 and 2012 respectively, and new science academic buildings are currently under development along with a new extension to Warwick Business School. 2010s Other notable developments have been a joint Students Union and Retail building (1998), Sports Pavilion (1998), the first two phases of a new building for the Warwick Business School (1999 and 2001) and a new building for Computer Science (2000). Since 2000 plans for further building have amounted to a programme of c.£50m. residences, Bluebell and 1970s During the 1970s, further academic and residential accommodation was built on campus, including the Social Sciences building in 1977, Senate House and the Arts Centre (1974) and the Students’ Union Building (1975). In 1979, the former Coventry College of Education merged with the University to form what is now the Institute of Education on the Westwood site. 1990s During the 1990s, the built campus continued to develop. Between 1993 and 2000 over £100m of new buildings were erected, notably the construction of the Arthur Vick, Claycroft and Lakeside Residences, the International Manufacturing Centre (1994), the Ramphal Building (1996), and the new Medical School Building and associated Biomedical Research facilities generously funded by the Wolfson Trust and through a successful appeal (2001).
Our Campus Accommodation
About the service
Warwick Accommodation Off Campus Housing Warwick Accommodation is the University’s property lettings agency. We rent properties from private landlords and sub-let them to our students. This means the University becomes the landlord, so students deal directly with the University. We offer properties across Coventry, Leamington and Kenilworth. We manage over 2,000 rooms off campus in Coventry, Leamington Spa and Kenilworth. Properties are located either within walking distance or close to a regular bus service to the main University campus. Each property has a designated Property Manager who deals with any queries or maintenance issues. We also operate a 24 hour emergency line, and online fault reporting system. Properties range in size from studio flats, houses and flats for 2-6 students, up to large halls of residence style accommodation for around 100 students. What our properties offer: • Bathrooms will include a toilet, washbasin and a bath and/or shower • Beds are standard UK doubles or 3/4’s. A mattress cover will be provided to protect the mattress on each bed • All bedrooms include a wardrobe, bookshelf, desk, desk chair, wastepaper bin and mirror • All kitchens will have cupboards, a fridge, freezer, cooker, microwave and fire blanket • All properties will have a communal area with seating • Most properties will contain a washing machine with the maintenance contract • All the properties are within walking distance or with access to a regular bus service • No Deposit or Administration Fee • Insurance cover per student • Accommodation fees not due until the start of the tenancy and paid directly to the University • Properties regularly inspected by Warwick Accommodation
POST TITLE:
Operational Manager – Off Campus Accommodation
Job Purpose: Provide effective leadership and property management for a team of 12 – 15 team members and a portfolio of approximately 2,000 properties. Ensure all properties that are leased to the University meet legal and local safety standards. Develop Warwick Accommodation’s information system to ensure that the processes are effective and efficient. Duties and Responsibilities • With the Senior Property Manager develop, implement and communicate a coherent strategy for Off Campus which supports the core purpose of Warwick Accommodation. • Manage the £0.8m staff and equipment budget within agreed parameters and be accountable for all expenditure within delegated limits. Deliver cost-improvements to ensure best value as required by the University. • Develop with the Estates Finance team best value procurement of all goods and services (Maintenance, Cleaning, Locksmith, Washing Machine rental) including compliance with the University rules and EU legislation. • Assist and achieve five-year plan and operational budgets. • Liaise closely with all key stakeholders and clients to ensure adequate forward planning, integrated decision-making and pro-active management of accommodation stock to achieve optimum occupancies/maintenance. • Liaise closely with the local Environmental Health department on new initiatives. • Plan, organise and control all work to ensure that services to customers are effective and efficient at the point of delivery. • Recruit, coach, appraise and develop staff and be responsible for training, motivation, welfare and discipline.
• Work with the University Compliance team to develop and monitor Risk Assessments and Standing Operating Procedures to deliver a consistent standard of service. • Manage contractors for cleaning, maintenance and washing machine rental in accordance and in line with the University Code of Conduct for Contractors. • Ensure that Health and Safety regulations, practices and procedure are followed by staff and that appropriate Health and Safety training is provided. Comply with current Health and Safety legislation. • Ensure compliance with all University and Warwick Accommodation management policies and procedures and review those procedures on a regular basis. • Liaise and work closely with the Senior Property Manager and other colleagues, audit systems and process, and introduce new working practices and equipment as appropriate to ensure optimum efficiency and quality of service. • Expert knowledge on Housing legislation and compliance. • Represent the Department and the University at professional bodies and meetings, such as ASRA (Association for Student Residential Accommodation), and Students Liaison Meeting. • Act as the Warwick Accommodation’s Duty Manager as and when required.
REQUIREMENTS The post holder must be able to demonstrate:
Degree in Facilities or Real Estate Management
Equivalent experience in Property Management
Experience in the facilities management in the Hospitality sector or Universities
NEBOSH, HHSRS qualifications
Experience of managing a large team of 10+ staff
A proven track record of: • Managing a portfolio of accommodation • Delivering excellent service • Successfully implementing / managing change
In depth knowledge of industry trends, associations and competition
High standard of written and verbal communication
Excellent presentation skills
Good time management skills to enable effective management of workload
Good knowledge and previous use of IT software packages
Effective listening skills to ensure customer needs are met
Experience of customer focused environment
ESSENTIAL (E) OR DESIRABLE (D) REQUIREMENTS D
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For a confidential conversation please contact our advisors Hayley Mintern (hayley.mintern@mrgpeople.co.uk) and Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk) of The Management Recruitment Group on 020 8892 0115. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages).
Applications should be sent to hayley.mintern@mrgpeople.co.uk and charlotte.turedi@mrgpeople.co.uk.
The closing date for applications is Sunday 29th September 2019.
“There is a place where your ideas and career ambitions can be realised, in roles both expected and unexpected. It’s situated in an environment that caters for your work and social needs. It’s globally-focused, too, so your career can take you as far as your energy, imagination and potential allow. And, within 50 years, it’s become a UK leading higher education institution, earning the title of University of the Year 2014-2015 by The Times and Sunday Times.”
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
52-54 Gracechurch Street London EC3V 0EH Tel 020 3962 9900
111 Piccadilly Manchester M1 2HY Tel 0161 638 0936
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