Mid-State Connect Winter 2017 Issue

our programs IN DEMAND

Our mission to prepare students for relevant, in-demand careers means we are always evaluating our program offerings to align with the needs of area employers.


Business Analyst Associate in Applied Science (AAS)

Customer Relationship Professional Technical Diploma Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills. Through hands-on projects, students learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.

Business analysts play an increasingly vital role to the success of any enterprise. They act as an all-important link between businesses and technology. This program teaches students how to research, analyze, design, and implement solutions to solve a variety of business- related problems. Students will develop and leverage leadership and team-building tools using a variety of collaboration methods. They will gain experience working on projects in areas such as IT, finance, accounting, marketing, and operations. This prepares them to work with various stakeholders. Graduates from this program will have strong leadership and organizational skills.


Mid-State Connect Winter 2017

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