SKILL
DESCRIPTION
CURRENT
TARGET
PRIORITY
CONFIDENCE
Self-awareness
Understanding strengths, weaknesses, emotions and impact
Active listening
Listening to understand; full attention
Transparency
Alignment between words and actions; open communication
CONSIDERATION
Empathy
Putting yourself in others’ shoes; sensitivity to needs
Service orientation
Focus on stakeholders; availability
Curiosity
Constructive questioning; open-mindedness
COLLABORATION
Social leadership
Mobilising and inspiring; positive influence
Talent management
Team development; delegation and coaching
Systems thinking
Holistic view; understanding interdependencies
CONSISTENCY
Resilience
Adapting to change; bouncing back after setbacks
Rigour
Consistent quality; operational excellence
Discipline
Self-regulation; maintaining standards
CREDIBILITY
Analytical thinking
Rigorous analysis; data-driven decision-making
Creative thinking
Generating new solutions; challenging assumptions
Persuasive communication
Convincing arguments; storytelling
48 © 2026 JONATHAN NORMAND. THIS WORK IS LICENSED UNDER A CREATIVE COMMONS ATTRIBUTION NONCOMMERCIAL 4.0 INTERNATIONAL LICENSE (CC BY-NC 4.0)
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