STRATEGIC PLAN 2026-2030
MISSION To partner with the community to provide access to quality health care services for all people.
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VISION To be a respected, trusted and comprehensive organization, providing care and promoting well-being in the communities we serve.
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VALUES
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OneWorld VALUES WELCOMING We are intentionally welcoming of all people.
COMPASSION We act with kindness.
ACCESS Ensuring the availability of necessary care and services is a top priority.
RELATIONSHIPS We are committed to building trustworthy relationships.
EXCELLENCE We are dedicated to providing superior quality services.
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STRATEGIC AIM 2026-2030 OneWorld Community Health Centers is the region’s best primary health care organization dedicated to comprehensive Care for All People.
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STRATEGIC OBJECTIVES
Strengthen OneWorld’s capacity to meet growing community needs. Harness technology to enhance the OneWorld patient and employee experience. Enhance the perception of OneWorld across the Metropolitan Area. Expand our array of services to facilitate access to comprehensive primary care.
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STRENGTHEN OUR CAPACITY TO MEET GROWING COMMUNITY NEEDS
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TACTIC 1 • Enhance employee knowledge of the OneWorld patient experience. • Continue to deliver integrated and co-located services. TACTIC 2 • Increase access to our behavioral health services. • Optimize appointment scheduling practices and processes. TACTIC 3 • Assess and implement new inventory management systems. • Evaluate billing contracts. TACTIC 4 • Streamline specialty care referrals and care management. TACTIC 5 • Improve clinical health outcomes by 2%. • Evaluate and establish metrics for internal call centers and care referrals.
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STRENGTHEN OUR CAPACITY TO MEET GROWING COMMUNITY NEEDS
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TACTIC 6 • Assure appointment fill rate to 100% to increase access to care. • Introduce rewards to boost access to care. TACTIC 7 • Increase the number and amount of donors, donations, and grants received. • Foster growth in service lines that generate patient revenue.
TACTIC 8 • Conduct facility upgrades, repairs and renovations.
TACTIC 9 • Create robust training programs and pathways for employee and community workforce development. TACTIC 10 • Convene trusted community organizations to better address social determinants of health. • Collaborate with health systems for specialty care.
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HARNESS TECHNOLOGY TO ENHANCE THE PATIENT AND EMPLOYEE EXPERIENCE
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TACTIC 1 • Pilot and grow artificial intelligence for administrative functions such as appointment setting, scheduling and development. TACTIC 2 • Conduct AI pilot for documentation within our medical clinic and expand pending results. TACTIC 3 • Migrate medical electronic health record to the cloud by 2028. TACTIC 4 • Adopt dental digital technologies for treatment, patient communication and billing. TACTIC 5 • Broaden electronic registration and form completion for our patients. • Roll out new pharmacy software and examine opportunities for additional physical space.
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ENHANCE PERCEPTION OF ONEWORLD
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TACTIC 1 • Develop an engaging narrative about OneWorld highlighting the welcoming environment, quality of care, and unique value of being a patient. • Grow understanding of and appreciation for OneWorld services throughout the Metropolitan Area. TACTIC 2 • Identify and partner with civic leaders, and influencers to raise the visibility of OneWorld.
TACTIC 3 • Strengthen focus on maternal and child health.
TACTIC 4 • Refresh our volunteer program.
TACTIC 5 • Invest time at the Nebraska State Legislature to increase funds to care for patients.
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EXPAND OUR ARRAY OF SERVICES TO FACILITATE ACCESS TO COMPREHENSIVE PRIMARY CARE
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TACTIC 1 • Increase behavioral and substance use disorder services. TACTIC 2 • Renovate second floor of Pediatric Dental Clinic at 84th and Q and add staff to amplify access to pediatric dental care. TACTIC 3 • Determine feasibility of second women’s health center and initiate, if feasible. TACTIC 4 • Open on-site childcare for employees and community residents. TACTIC 5 • Offer robust training opportunities and pathways for employees and community residents.
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THANK YOU FOR YOUR SUPPORT Caring for all people means just that. One health care visit at a time, we are building a community where everyone has the opportunity to thrive no matter where they are from, what language they speak, their gender, race, ethnicity, religion or income. From our humble beginnings to where we are now, our mission moves OneWorld forward because of your support. The compassion you demonstrate for our mission is unmatched, and the result is life changing for so many. Our goals in the coming years are substantial, and we are thankful to have your support along the way so we can continue to provide Care for All People .
Warmly,
Andrea M. Skolkin OneWorld Chief Executive Officer
OneWorld Community Health Centers Livestock Exchange Health Campus 4910, 4920, 4930 S. 30th St., Omaha, NE 68107 (402) 502-8845 | www.oneworldomaha.org
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