PERSON SPECIFICATION
QUALIFICATIONS Essential: •
appraisals to management, peer and user groups • Knowledge of the legislation and regulations relative to the delivery of maintenance and/or facilities management within a complex operat- ing environment. • Strong planning, problem solving and negotiat- ing skills • Outstanding interpersonal and communication skills, written and verbal, including influencing, negotiation and diplomacy. Ability to explain matters to customers lacking a background in the services. • Outstanding analytical skills with a proven background in developing effective KPIs, which demonstrate effective performance and can be used to refine and improve services. • Conflict resolution • Competent IT skills (e.g. Microsoft Office & CAFM Systems) Desirable: • Excellent verbal and written communication skills COMPETENCIES AND PERSONAL ATTRIBUTES Essential: • Good interpersonal skills • Ability to delegate, motivate and develop team working. • Ability to work effectively under pressure and to tight timescales • Ability to liaise and co-operate with people across organisational boundaries. • Ability to make decisions and resolve conflicts, exercising excellent professional judgment to best protect the University. • Ability to persuade and advise senior manage- ment of appropriate course of action in estate management matters. • Ability to plan and prioritise own workload • Ability to deal with difficulties and failures con- structively • Enthusiasm, diligence and an ability to work through problems • Organised, flexible and efficient with a positive and proactive approach to work
Educated to degree level or equivalent in a construction discipline (e.g. facilities manage- ment, quantity surveying, engineering, project management) • A relevant professional qualification (e.g. MRICS, ARIBA, MCIOB, MIWFM, BACHE)
Desirable: •
NEC 3 / 4 Practitioner
EXPERIENCE Essential: • Significant team management / Leadership experience • Project management & supervisory experience • Experience of leading & managing maintenance and/or facilities operations at a senior level in private/public sector with a demonstrable track record of successful delivery of maintenance and facilities services and management of out- sourced contractors up to £10M. • Contract administration and management of contractors under NEC / JCT / CIOB form of contract • Project Management, contract procurement and change management experience • Experience of leading strategic reviews and effectively implementing organisational change. • Evidence of continued professional develop- ment in facilities management. • Experience of collaborative working with statu- tory and other public sector bodies Desirable: • Development of management information sys- tems & reporting Outstanding leadership and management skills, which demonstrate visibility and authenticity. • Ability to prioritise complex and often conflict- ing project demands ensuring appropriate risk management techniques are implemented • Ability to prepare and effectively present struc- tured papers, budgets, proposals and options SKILLS & KNOWLEDGE Essential: •
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