PROJECT ONE
RPA is revealing new business possibilities and customer benefit opportunities all the time.
Your digital RPA workforce is waiting ... but make sure the juice is worth the squeeze!
What is good about Robotic Process Automation? The best thing about RPA is that it can replicate the role of a human undertaking low-value, routine, and monotonous work. RPA works well where transactions for a business process are high in volume and where rules can be applied to their execution. Many RPA activities still focus on Macro or Scripted Process Automation, with simplistic ‘Bot’ front-ends to provide clients/users with a humanlike interface. Examples of RPA implementations include insurance claim handling, or HR on- boarding processes, where software agents keep the ‘paperwork’ moving. Other examples include Customer Services, dealing with customer requests in real-time with software that mimics a human, and Customer Relationship Management, where tasks to follow up with customers, set meetings or gather customer research, are automated. However, the real RPA innovators – producing the next generation of RPA – are taking the Cognitive Artificial Intelligence concept and stretching the boundaries of human imitation with intelligent thinking behaviour – merged with Optical Character Recognition, Intelligent Character Recognition, Voice Recognition and Speech Synthesis to potentially replace the human. This could be a whole new ball game. The benefits of using RPA are real Significant cost reduction, consistency of application, availability of the solution, resilience of the service you provide, and new opportunities for your workforce to focus and deliver on more complex and high priority tasks, to name a few. RPA enabled processes don’t need sick days, they don’t get tired and then can run 24/7. Even better, RPA takes away the mundane repetitive tasks, enabling a business to realign its workforce to more value-adding activities that really drive customer loyalty and value. Improvements in RPA (and links with the associated automated workflow and Artificial Intelligence technologies) are being made every day and there is a myriad of suppliers happy to provide your RPA business solution. RPA really is a powerful disruptive technology – it is revealing new business possibilities and customer benefit opportunities all the time.
So, what’s not to like? A lower cost digital workforce doing the same job as humans but far more effectively. Your digital RPA workforce is waiting – but before you implement it, make sure the juice is worth the squeeze! The real challenge with RPA is implementing it properly, in a positive way that supports your business strategy and the outcomes you want to deliver. single system you just install, turn on and magically your business is automated. RPA is not a cloud service you log into, create an account and everything is there. RPA can be difficult to implement as it’s not a
Robotic Process Automation (RPA) provides a real opportunity to increase value by delivering a digital workforce – software technology that automatically interacts on high volume processes with established businesses and customers. Many organisations are already starting to see the benefits of RPA deployment. But there are pitfalls; ensure you have the right tool for the job, don’t separate the implementation team out, don’t believe all the hype, use an agile approach to implementation, and finally, don’t ignore the security and licensing implications of your applications.
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