Project One helps organisations to think about RPA in a way that delivers the best business outcomes for them. If you need help on where to start, how to implement RPA or you just need some ideas on where RPA can help your business, get in touch. Learn more about our Digital Information Service on our website projectone.com. This article was written by Project One consultants, Kyri Karsa and Steve Calder.
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So how do you successfully implement RPA? Business change and digital expertise will help you understand how and where to start your RPA journey, what processes to target and how to build your own capability to continue your RPA journey.
In addition, experts know the pitfalls. Our advice would be to: Be very clear on the business benefits of RPA. There can be efficiency and
Experts know the RPA market – with its many specialist vendors such as; Automation Anywhere (AA), UiPath, Thoughtonomy, NICE, Kofax Kapow, Pega and many others. We also have experience of most of the large solution vendors who covet this space, with Microsoft embedding RPA into some of its Macro development and SAP deploying scripted process management into its ERP portfolio.
Start small and grow. Get the foundations right before scaling RPA, target a manageable number of processes in the first wave, be mindful this may be new to the organisation and that you may need different internal technical capability for RPA. Ensure that the introduction of RPA will make a positive change for your customers – and that you will be able to measure the success of the implementation of RPA. Ensure that the case for RPA will deliver a return on the You will need a clear approach for identifying processes throughout the organisation. Questionnaires, surveys and process discovery tools can be used by all business units to understand which tasks are manual, repetitive and use digital data. Have clear criteria for assessing those processes and prioritising them. Ensure the appropriate support. Although RPA is a new technology, the ‘rules’ remain the same – a good support model is needed. If something happens that causes the robot to stop running, understand the business impact and have a strategy for continuous monitoring and a clear service model for support. Remember that this is not just about the technical implementation, you are also likely to need to implement RPA within a wider business environment; getting the service level agreements right will be critical. investment you are making. Be clear how you will assess ‘target’ processes.
financial benefits of RPA, however it has the power to remove administrative tasks that inhibit your team’s potential. Ensure that you are making positive changes to people’s roles and responsibilities. Consider how you will harness additional capacity across your organisation that will be realised through the implementation of RPA. Share knowledge and leverage existing investments. Be more proactive in sharing the knowledge and creating awareness you have gained on optimising business processes, whether it is through RPA or simple, human-powered actions. If you have already implemented Business Process Management (BPM – improving and optimising business processes) then leverage its capability. In some cases, RPA can be a valuable tool in boosting gains achieved with a traditional BPM system.
kyri karsa consultant, project one
steve calder consultant, project one
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