Work Management
1. To establish Service Level Agreements for the services provided taking into account customer needs and resources available. 2. To set performance targets, KPI’s and measure activities against these, the results to be monitored by both management and the customer. 3. To establish clear contract management strategies to achieve excellence in design quality, project management and maintenance regimes. 4. To implement new (compliant) approaches to the procurement of professional services, construction contracts and delivery to take best advantage of the industry. 5. To develop plans to ensure that an appropriate level of resources is available to achieve commitments. 6. To carry out periodic benchmarking or market testing measures to ensure that services provided by both in-hose staff and contrac- tors are efficient, cost effective and provide good value for money. Establish clear KPI’s and metrics to measure the performance of services delivered. 7. To develop and implement risk management policy and proce- dures to cover Health and Safety, Environment and statutory re- quirements for services for which responsible. Report to manage- ment all incidents likely to cause concern. Maintain a departmental risk register relating to the activities of Capital and Development Office. 8. To ensure that all activities are carried out in accordance with the University’s procurement and financial regulations. 9. To commission surveys and maintain detailed records of the con- dition of the Estate (shared responsibility with other senior mem- bers of the Estates Management Team. 10. Work collaboratively with the senior members of the Estates Management Team. to support the development of the long term maintenance and infrastructure renewal strategies.
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